BSOD Playing The Sims 4

Aimiez27 · 14 Sep 2014

Hi,

I have been getting BSOD playing games in the last few months and I have just had another one today whilst playing The Sims 4.

Details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800E63A010
BCP2: FFFFF8800FE41034
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091414-23868-01.dmp
C:\Users\Aimie\AppData\Local\Temp\WER-74880-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

If anyone can help identify the problem that would be much appreciated.

Cheers,
Aimie

Golden · 14 Sep 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e63a010, fffff8800fe41034, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153034 )

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fcee000 fffff880`10925000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 16:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Nvidia driver seems a little outdated. Please check to see if an updated driver is available, and install that. Monitor for further BSOD's and post back if you get more.

Aimiez27 · 15 Sep 2014

Hi again,

I have downloaded GeForce Experience and updated my drivers however now i can only play The Sims 4 for about 5-10 minutes before it BSODs. I have attached the new BSOD minidump file to see if what i have done has actually made it worse or there is something else wrong. Also, if it is still the graphics card would it be better if i just purchased a new graphics card? Do you think that upgrading my graphics card to a new one would fix this problem?

Cheers,
Aimie

Aimiez27 · 15 Sep 2014

Sorry this was the BSOD Details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009C404E0
BCP2: FFFFF88010858798
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091514-18860-01.dmp
C:\Users\Aimie\AppData\Local\Temp\WER-68328-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Golden · 16 Sep 2014

Please reinstall the latest driver that you downloaded, but follow the steps in this tutorial:
NVIDIA Drivers - Avoid Problems

BSOD Playing The Sims 4

BSOD Playing The Sims 4

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