BSOD Playing Diablo 3 and Other Games 0x0124


  1. Posts : 6
    Windows 7 Professional 64 Bit
       #1

    BSOD Playing Diablo 3 and Other Games 0x0124


    I play Diablo 3 most of the time. It happens during other games too. I get about maybe 25 minutes, sometimes 2 hours when I'm lucky. It always comes up as a STOP 0x0124 error. BlueScreenView describes it as crashed by hal.dll and ntoskrnl.exe. I'm not sure whats causing it at this point. I'm asking for your guys help to see if you can possibly help me pinpoint it. I've uploaded a minidump file. Thanks in advance.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 6
    Windows 7 Professional 64 Bit
    Thread Starter
       #3

    Here is the zip file you requested.

    System Specs:

    Computer typeEdit Value
    PC/Desktop -Custom Build

    OS
    Windows 7 Professional 64 Bit

    CPU
    AMD Phenom II x6 1100T 3.31 ghz

    Motherboard
    Asus M4A87TD Evo

    Memory
    Kingston 8 GB

    Graphics Card(s)
    Radeon XFX 6870

    Sound Card
    None - AMD HD Audio Driver

    Monitor(s) Displays
    Emachines 26' HD

    Screen Resolution
    1440 x 1200

    Hard Drives
    WD 500 GB HDD
    WD 1 TB HDD
    Kingston 64 GB SSD

    PSU
    Cooler Master 1000W Silent Pro

    Case
    Cooler Master Large Case

    Cooling
    Liquid Cooled

    Keyboard
    Saitek Gaming Keyboard

    Mouse
    Standard Wired

    Internet Speed
    50 M/b

    Antivirus
    Malwarebytes, Microsoft Security Essentials

    Browser
    Google Chrome
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    0x124's are usually hardware-related, probably a video card issue in your case. However, I notice that Windows 7 requires a significant update - do that first. If the BSOD persists after that, upload a new zip file and we'll take it from there.

    Code:
    Host Name:                 JAMES-PC
    OS Name:                   Microsoft Windows 7 Professional 
    OS Version:                6.1.7600 N/A Build 7600
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          James
      My Computer


  5. Posts : 6
    Windows 7 Professional 64 Bit
    Thread Starter
       #5

    Okay. I just did a clean install so I'll go ahead and do the updates to see if that helps.
      My Computer


  6. Posts : 6
    Windows 7 Professional 64 Bit
    Thread Starter
       #6

    Here is an update. I did good for about 2 hours again and BSOD happened again on Diablo 3. I am uploading a minidump and a report from the DM Log Collector.
      My Computer


  7. Posts : 6
    Windows 7 Professional 64 Bit
    Thread Starter
       #7

    Okay, I stress tested my hardware for 15 solid minutes. This includes RAM, Processor, and GPU. Didnt get any crash. The only thing I can conclude at this point is that it's either a bad hard drive, a bad mobo, or I have a driver somewhere causing my system to crash.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Please confirm that Windows is fully updated. I'll have a look at this tonight when I get home.
      My Computer


  9. Posts : 6
    Windows 7 Professional 64 Bit
    Thread Starter
       #9

    Windows is fully updated.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    All the .dmp files report a 0x124 error, meaning we need to stress test the hardware components of the system. I know you have tried a few, but certainly not for long enough.

    RAM - run a minimum of 8 passes or until errors are reported
    RAM - Test with Memtest86+

    CPU
    CPU - Stress Test Using IntelBurnTest

    Video
    Video Card - Stress Test with Furmark
      My Computer


 

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