Win 7 crash when playing movie dvd

wizbit said:

It has only been installed a few weeks from all new parts on fresh hard drives and has been going fine but when i play a dvd in wmp or nero showtime after a random time the computer crashes and this has been the first time i have manged to get error messages or even a blue screen. so far it has not crashed in anything else

All part do not seem to be getting too hot and all is stock and I have a cosiar 750 power supply with an P7P55D-DELUXE-ASUS with an intel 860 and a 275 xfx card and 3 SATA hard drives and a ide dvd burner nec I have the latest drives from asus and bios 0711 and the lasted drives for the xfx 275 card from there web site

the fault code are bellow


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C71D50
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110109-17284-01.dmp
C:\Users\XXXX\AppData\Local\Temp\WER-52884-0.sysdata.xml

I could not find the xml file windows says its not there but I have the mini dump if anyone wants a look at them .

thanks for any help you can give

can you go to c:\windows\minidump, zip rhe dump file (*.dmp) abd upload it to us for debugging

let us know if you need help with this

ken

zigzag3143

Here is the dump.

Thanks

wizbit said:

zigzag3143

Here is the dump.

Thanks

Try updating this driver, if a newer version is available:

Image name: viahduaa.sys
Timestamp: Fri Jul 10 13:07:01 2009 (4A56B055)

Otherwise, I think your crash may be caused by bad hardware, unfortunately. I'd suggest running a battery of memory diagnostics tests.

H2SO4 Thank you for having a look at my dump

The file you found was part of the VIA sound card drivers for my asus board and they are the latest at the moment (but it is a new board). I have been thinking it might be the audio drivers as they have crashed once when I was adjusting some setting in the VIA HD console and i just put that down to setting a setting that i was not meant to be played with.

I have ran memtest 4 for 12 hrs with no errors and have used the windows built it error checker again with no errors.

I have ran windows in safe mode and played two movies and it did not crash so I have uninstalled the audio drivers and am now playing a dvd in normal windows to see if that crashes. Which might prove something but i guess it could be another driver or program affecting these VIA drivers that could be making my computer crash??? any ideas on that?

usasma

Thanks for you advice but it looks like the VT2020 CODEC from VIA which is whats in new asus boards and also mine is a bit new and there does not seems to be any drivers or any information about this chipset as yet on the VIA website