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Windows 7: Windows 7 BlueSCreen Error BAD_POOL_HEADER BCCode: 19

16 Sep 2014   #1
Sameer Kulkarni

Windows 7 64 bit
Windows 7 BlueSCreen Error BAD_POOL_HEADER BCCode: 19

Hello All,

Need urgent help. My windows 7 laptop has been giving BlueSCreen Error with below message. I am uploading the ZIP file which has all the files gathered by dm log collector. Please help. Thanks in advance.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 16393

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA800F117920
BCP3: FFFFFA800F117940
BCP4: 000000000402000E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1



My System SpecsSystem Spec
16 Sep 2014   #2

Windows 7 Ultimate 64-bit

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800f117920, fffffa800f117940, 402000e}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner
As we can see your Malwarebytes is causing a problem, Please uninstall malwarebytes.

Can i ask you to download this,

Once downloaded please copy and past the information on here

This will help me analyze your problem further

I look forward to helping you.
My System SpecsSystem Spec

 Windows 7 BlueSCreen Error BAD_POOL_HEADER BCCode: 19

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