Windows 7 BlueSCreen Error BAD_POOL_HEADER BCCode: 19

Sameer Kulkarni · 16 Sep 2014

Hello All,

Need urgent help. My windows 7 laptop has been giving BlueSCreen Error with below message. I am uploading the ZIP file which has all the files gathered by dm log collector. Please help. Thanks in advance.

BAD_POOL_HEADER

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 16393

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA800F117920
BCP3: FFFFFA800F117940
BCP4: 000000000402000E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Regards

Sameer

HarriePateman · 16 Sep 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800f117920, fffffa800f117940, 402000e}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner
---------

As we can see your Malwarebytes is causing a problem, Please uninstall malwarebytes.

Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

Once downloaded please copy and past the information on here :)

This will help me analyze your problem further :)

I look forward to helping you.