BSOD while playing and surfing

hyade · 23 Sep 2014

Hi,

dont know what to do, or what causes the problem.
got 3 BSOD´s today by the second there stand "system_service_exception" and in the third was no message.

dmp files uploaded.

thanks for help.

Boozad · 23 Sep 2014

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

hyade · 23 Sep 2014

Ok got it .. thanks for fast reply :=)

Boozad · 23 Sep 2014

Your Windows installation is counterfeit. You have an ACER PID on a Gigabyte retail motherboard.

Code:

  Hostname:                                      JARVIS-PC
  Betriebssystemname:                            Microsoft Windows 7 Ultimate 
  Betriebssystemversion:                         6.1.7601 Service Pack 1 Build 7601
  Betriebssystemhersteller:                      Microsoft Corporation
  Betriebssystemkonfiguration:                   Eigenst„ndige Arbeitsstation
  Betriebssystem-Buildtyp:                       Multiprocessor Free
  Registrierter Benutzer:                        Jarvis
  Registrierte Organisation:                     
  Produkt-ID:                                    00426-OEM-8992662-00006
  Ursprngliches Installationsdatum:             06.09.2014, 13:48:28
  Systemstartzeit:                               23.09.2014, 12:10:28
  Systemhersteller:                              Gigabyte Technology Co., Ltd.
  Systemmodell:                                  GA-990FXA-D3
  Systemtyp:                                     x64-based PC
  Prozessor(en):                                 1 Prozessor(en) installiert.
                                                 [01]: AMD64 Family 21

Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave it unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.