bsod computer shut down to prevent damage error


  1. Posts : 11
    windows 7 professional 32 bit
       #1

    bsod computer shut down to prevent damage error


    My laptop shut down suddenly by giving blue screen with crash dump error.. and runs very slowly please help
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

    Once downloaded please copy and past the information on here :)

    This will help me analyze your problem further :)

    I look forward to helping you.
      My Computer


  3. Posts : 11
    windows 7 professional 32 bit
    Thread Starter
       #3

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {EEFDE920-CD49-4399-A529-19988730B7CF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slui.exe[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EEFDE920-CD49-4399-A529-19988730B7CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-3189349440-3449012816-1396546442</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>TravelMate P643-M</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20120627000000.000000+000</Date></BIOS><HWID>E5940900018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-1033-7601.0000-2552014
    Installation ID: 007813833116985505493912627014197866943123422682297834
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7TP9F
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 9/17/2014 9:55:23 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 7:3:2014 22:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEA6GEWwVrYGpDs7ty7CnawPdjeqNYucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS ACRPRDCT
    FACP ACRSYS ACRPRDCT
    HPET ACRSYS ACRPRDCT
    MCFG ACRSYS ACRPRDCT
    SLIC ACRSYS ACRPRDCT
    SSDT ACRSYS PtidDevc
    TCPA PTL CRESTLN
    FPDT ACRSYS ACRPRDCT
    UEFI ACRSYS ACRPRDCT
    SSDT ACRSYS PtidDevc
    SSDT ACRSYS PtidDevc
    UEFI ACRSYS ACRPRDCT
    UEFI ACRSYS ACRPRDCT
    POAT ACRSYS ACRPRDCT
    SSDT ACRSYS PtidDevc
    UEFI ACRSYS ACRPRDCT
    ASF! ACRSYS ACRPRDCT
      My Computer


  4. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #4

    Brilliant thank you,

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D5, {b299cf80, 1, aef6f9b7, 0}
    
    Unable to load image \??\C:\Program Files\BlueStacks\HD-Hypervisor-x86.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for HD-Hypervisor-x86.sys
    *** ERROR: Module load completed but symbols could not be loaded for HD-Hypervisor-x86.sys
    
    Could not read faulting driver name
    Probably caused by : HD-Hypervisor-x86.sys ( HD_Hypervisor_x86+39b7 )
    
    Followup: MachineOwner
    ---------
    Please can you update this driver: BlueStacks
      My Computer


  5. Posts : 11
    windows 7 professional 32 bit
    Thread Starter
       #5

    okay..sure.. bluestacks was the reason for all this??is there any other problems?
      My Computer


  6. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #6

    That was the only DMP File :)
      My Computer


  7. Posts : 11
    windows 7 professional 32 bit
    Thread Starter
       #7

    ok thanks a lot.. (y)
      My Computer


  8. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #8

    No worries, anymore problems give us a shout :)
      My Computer


 

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