BSOD during Installing / Games / Videos

roxapotamus · 16 Sep 2014

Hi Guys,

I've had my pc custom built by iBuyPower and have had bluescreens since the first month, more than 2 years ago. I was able to get replacement CPU and RAM from them with no charge but nothing has solved the issue. BSOD have come more frequently and are almost a guarantee when installing a new game from steam or even sometimes when updating drivers, I just had one while DotA 2 was patching in steam. Running youtube occasionally causes windows to lock up and requires a restart.

I did a clean install about a month ago and am at my wits end as it feels almost worse with frequent lock-ups (no bsod) or random BSOD. I have seen many different BSOD such as:

KMODE_EXCEPTION_NOT_HANDLED
CLOCK_WATCHDOG_TIMEOUT
SYSTEM_SERVICE_EXCEPTION
PAGE_FAULT_IN_NONPAGED_AREA
APC_INDEX_MISMATCH
BAD_POOL_HEADER

Those are just the ones since the most recent windows clean install. I ran memtest on my most recent memory upgrade about a year ago without any issues, I'm not opposed to trying again but I've tried 3 different RAM setups with entirely different sticks each time.

Please help!

-rox

roxapotamus · 17 Sep 2014

Any suggested tests I can run to try and diagnose the issue here? Happy to provide more data.

Boozad · 17 Sep 2014

Hi there,

The first thing that's showing is your Realtek Gigabit ethernet controller driver. It's very old and could do with updating.

Code:

fffff800`043c0388  fffff880`03c999b0Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x1b9b0

Code:

0: kd> lmvm Rt64win7
start             end                 module name
fffff880`03c7e000 fffff880`03d1e000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Sep 27 15:50:33 2011 (4E81E2B9)
    CheckSum:         0009FB77
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check your motherboard vendor's website for an updated driver.

Secondly your GPU driver has been flagged.

Code:

fffff800`043c0e88  fffff880`12e44fd8Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x6fd8

Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Follow the above steps, test and report back with the results.

roxapotamus · 17 Sep 2014

So I updated the ethernet controller just fine. I followed the steps to remove my nvidia driver, downlaoded the 331.65 driver and went to install, install gets somewhere between 10%-25% and I get a weird 7zip error which I have attached. Any ideas what I am doing wrong in the install?