BSOD when closing a certain program BAD_POOL_HEADER ntoskrnl.exe


  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD when closing a certain program BAD_POOL_HEADER ntoskrnl.exe


    Hello I'm new on this forum so I'll go straight to the point to ask
    I'm always get a BSOD everytime I close a game client since 2 days ago (September 17th about 10 pm +8 GMT)
    The game is Elsword Online on private server (VOID Elsword)
    All the BSOD I got only happen whenever I close the game client / end the game
    And I had 8 BSOD so far all with the same problem

    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter : 00000000`00000020, fffff800`03647860, fffff800`03647ce0, 00000000`8548c38b
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0

    I also happen to test the official server client with nothing happen whatsoever when I close the client
    So I just want to know what happen to my laptop as didn't install anything before the BSOD happen
    So what cause the BSOD? my antivirus or the client is faulty? but before that I can play the game normally without BSOD. So please help me and thank you.
      My Computer


  2. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #2

    no reply at all
    someone please reply
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Please be patient.......you've only waited a day. This section is very busy.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffff80003647860, fffff80003647ce0, 8548c38b}
    
    *** WARNING: Unable to verify timestamp for EagleX64.sys
    *** ERROR: Module load completed but symbols could not be loaded for EagleX64.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    Either update or uninstall AhnLab HackShield.
    Last edited by Golden; 20 Sep 2014 at 20:28.
      My Computer


  4. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Ah thank you for the reply and I'm sorry for being impatient
    So it the hackshield that cause the BSOD
    Then seems like I have to take this problem to the game forum then

    BTW is there no other choice beside update or uninstall?
    I mean is it not driver conflict problem or compatibility problem?
    Because there is no BSOD before that day and the game maintenance was at Thursday 18
    Last edited by solcluster3; 22 Sep 2014 at 01:41. Reason: Clarifying
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    A little noob question here.
    Will it damage the system if I cause the BSOD intentionally?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    It depends on the BSOD, but generally speaking, no it won't.
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Golden said:
    It depends on the BSOD, but generally speaking, no it won't.
    So generally speaking will my BSOD damage my system or even my hardware?
    And I want to try to run it in compatibility mode so which file should I change? The game.exe or the hack shield?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    As I said, it depends on the BSOD. If it was me, I would uninstall the software to avoid system instability.

    I don't know what you mean by compatibility - I suggest checking with the game developer, they will be able to advise better.
      My Computer


  9. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #9


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffff80003647860, fffff80003647ce0, 8548c38b}
    
    *** WARNING: Unable to verify timestamp for EagleX64.sys
    *** ERROR: Module load completed but symbols could not be loaded for EagleX64.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    Either update or uninstall AhnLab HackShield.
    Above you said that Eaglex64.sys was the cause of BSOD but why the dump said ntoskrnl.exe cause the BSOD.
    Just for a note what ntoskrnl.exe use for? I read it is the kernel for NT system.
    And on above bugcheck analysis said memory_corruption. Should I check my RAM for error?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    The cause is clearly identified in the. Dmp file.

    You are welcome to test your RAM if you like.
      My Computer


 

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