BSOD by atikmpag.sys


  1. pietpara
    Posts : 8
    Windows 7 Ultimate x64
       New #1

    BSOD by atikmpag.sys


    Hi,
    I have been experiencing systematic BSODs when playing videos using either XBMC 13.2, PowerDVD 13 or WMP.
    I have and AMD APU A10 6700T on an ASUS F2A85-V-Pro mobo.

    This had all been running perfectly stable for months until, I believe, I updated the BIOS of the mobo. Unfortunately I did not register from which BIOS version I upgraded. I do know it was a version that was from before the support for the newer A10 APUs was supported (whence my decision to upgrade). Now it's v6407.

    I have uninstalled Catalyst and re-installed it but to no avail.

    The symptoms are as follows:
    I play a video (can be DVD, BluRay, mkv file, avi... whatever). After a while, can be within minutes or after an hour, the player will crash. If I launch the movie again I get the BSOD. Sometimes, the BSOD occurs immediately after the player crashes or when the movie is interrupted by me stopping or pausing it, or by a windows program bringing up some pop-up message.

    WhoCrashed gives the following dump log every time:
    On Wed 17/09/2014 20:13:26 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091714-6988-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0xBDAC)
    Bugcheck code: 0x116 (0xFFFFFA8006FCD4E0, 0xFFFFF88003A0BDAC, 0x0, 0xC)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


    I would try downgrading the BIOS, but I find it risky to do so and I do not know, unfortunately which version I had before that ran stable.
    I provide the log collector results here.

    thanks a lot for any help!!

    PietPara
    Last edited by pietpara; 20 Sep 2014 at 16:36. Reason: attach log
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  3. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #2

    Can i ask you to download this, http://go.microsoft.com/fwlink/?linkid=52012

    Once downloaded please copy and past the information on here :)

    This will help me analyze your problem further :)

    I look forward to helping you.
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  4. pietpara
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Hi, sorry for not replying before but it has taken a while to prove my solution.

    My solution to this was the following:
    I came across the fact that the standard Catalyst drivers that AMD installs or automatically updates are actually not the right ones. There is a Catalyst version specifically for the APUs only that you can get if you go to the AMD drivers download page:
    Download Drivers

    Since installing this, my BSODs have disappeared.

    So, be careful! When the auto update tool tells you to update your catalyst software, don't!
    Get it from the drivers page above and enter the APU that you have.


    cheers,
    PietPara
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  6. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #4

    Thank you for providing your solution, this will help many others.
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  7. pietpara
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Hi, unfortunately I have to say that I get the BSODs again.
    Same reason... atikmdag.sys causes TDR error during video playback.

    Strange thing is. After my last post, in which I say it was solved, I had no more constant BSODs. I went on holiday for some weeks, came back, turn on my PC to watch a movie and ... BSODs all the time.

    I can't understand this at all. I see this error mentioned all over the place, but nowhere there's a true solution.

    Any ideas anyone?

    thanks
    PietPara
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  8. pietpara
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #6

    Hi,
    I followed the driver cleaning instructions and installed the latest catalyst drivers 14.9 from 29.09.2014 for my desktop APU A-series. However, I still have the BSOD with any video file I try to run.

    I'm at wits end with this.

    Here I attach the log collector file again and include the MGADiag info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {A3FC632B-58FD-4870-A32E-995941E9012B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A3FC632B-58FD-4870-A32E-995941E9012B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-622067780-3394423858-672474688</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6407</Version><SMBIOSVersion major="2" minor="7"/><Date>20140318000000.000000+000</Date></BIOS><HWID>3C803107018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-2057-7601.0000-0762014
    Installation ID: 020945252616691500923276005224740953173085565195125591
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 06/11/2014 21:51:02

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAln1acICMpiaqRzT71NKKm6ioMgwU7g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I
    SSDT AMD ANNAPURN
    SSDT AMD ANNAPURN
    SLIC ACRSYS ACRPRDCT
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  10. pietpara
    Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    I have found out that the BSODs do not occur when I use VLC player.

    Also, in Event viewer I see that AODdriver4.3 service will not start because it cannot find the specified file.

    What does that mean? Can it be related?

    I hope someone can help me further with this since this error makes my HTPC almost useless as HTPC.
    :-(

    thanks in advance!
    PietPara
      My Computer
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