New
#1
BSOD by atikmpag.sys
Hi,
I have been experiencing systematic BSODs when playing videos using either XBMC 13.2, PowerDVD 13 or WMP.
I have and AMD APU A10 6700T on an ASUS F2A85-V-Pro mobo.
This had all been running perfectly stable for months until, I believe, I updated the BIOS of the mobo. Unfortunately I did not register from which BIOS version I upgraded. I do know it was a version that was from before the support for the newer A10 APUs was supported (whence my decision to upgrade). Now it's v6407.
I have uninstalled Catalyst and re-installed it but to no avail.
The symptoms are as follows:
I play a video (can be DVD, BluRay, mkv file, avi... whatever). After a while, can be within minutes or after an hour, the player will crash. If I launch the movie again I get the BSOD. Sometimes, the BSOD occurs immediately after the player crashes or when the movie is interrupted by me stopping or pausing it, or by a windows program bringing up some pop-up message.
WhoCrashed gives the following dump log every time:
On Wed 17/09/2014 20:13:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091714-6988-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBDAC)
Bugcheck code: 0x116 (0xFFFFFA8006FCD4E0, 0xFFFFF88003A0BDAC, 0x0, 0xC)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
I would try downgrading the BIOS, but I find it risky to do so and I do not know, unfortunately which version I had before that ran stable.
I provide the log collector results here.
thanks a lot for any help!!
PietPara
Last edited by pietpara; 20 Sep 2014 at 16:36. Reason: attach log