I am not sure what is causing the issue but I cannot get my first generation Kindle Paperwhite to work on any of my USB ports. All other USB devices connect fine, but once I plug in the Paperwhite, BSOD 0x0000007E appears - sometimes even on ejection. Please help!
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Thanks. I have attached the log files.
You have a few things going on here. Is this a personal or work machine?Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000007E, {ffffffffc0000005, fffff8800100e079, fffff880039bc9e8, fffff880039bc240} *** WARNING: Unable to verify timestamp for MfeEpePc.sys *** ERROR: Module load completed but symbols could not be loaded for MfeEpePc.sys Probably caused by : partmgr.sys ( partmgr!PmGlobalDispatch+69 ) Followup: MachineOwner ---------
Oh dear. What things?It's a personal laptop.
How do I uninstall McAfee EndPoint Security? It's not listed among the programs that could be removed.
Also, I have Kaspersky Internet Security installed since I bought the laptop - would I still be needing MSE?
This is the McAfee entry - find the uninstall option for it. Leave Kaspersky installed but do NOT install MSE.Code:McAfee Endpoint Encryption Agent McAfee Endpoint Encryption Agent Running Auto Own Process "c:\program files\hewlett-packard\drive encryption\eeagent\mfeepehost.exe" Normal LocalSystem 0
I did not find an option to uninstall, but I managed to disable and stop it through services.msc. (There were no Windows updates to install at that point.) It did not solve the problem, but I was at least able to access my Kindle when booting into Safe Mode. I haven't disconnected it after restart and it's still accessible - I fear another BSOD should I choose Safely remove. So, is this a USB port or driver problem then?
At this point I can't be sure.....the BSOD doesn't specifically point to a USB driver issue at this stage. The latest BSOD specifically points to McAfee, and partmgr.sys which is a Windows system driver.
Try this :
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.
Report the output from the command window once it finishes.
The second from last BSOD actually identifies Kaspersky (klif.sys) as an issue too....you might try replacing that with MSE now.Code:fffff880`039af160 fffff8a0`0635b400 fffff880`039af168 fffff880`039af190 fffff880`039af170 fffff880`039af180 fffff880`039af178 fffff880`0218cc0eUnable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for klif.sys *** ERROR: Module load completed but symbols could not be loaded for klif.sys klif+0x97c0e fffff880`039af180 00000000`00000000 fffff880`039af188 00000000`0000000c fffff880`039af190 00000001`00060000
Notice the bold red usb entry....thats suggestive of a USB driver issue, but I still suspect its related to McAfee (the red entry). You need to find a way to uninstall mcAfee completely....look in the HP menu.Code:fffff880`039ae0a8 fffff880`0479627c USBPORT!USBPORTSVC_LogEntry+0x2c fffff880`039ae0b0 fffff8a0`059d720c fffff880`039ae0b8 fffff800`4df01b1d fffff880`039ae0c0 00000000`00000000 fffff880`039ae0c8 fffff880`04c7d3be usbehci!EHCI_iEnableAsyncList+0x172 fffff880`039ae0d0 00000000`00008000 fffff880`039ae0d8 fffff880`04c78f14 usbehci!EHCI_DisablePeriodicList+0x118 fffff880`039ae0e0 00000000`0000000c fffff880`039ae0e8 fffff800`03539670 nt!IopMountVolume fffff880`039ae0f0 fffff880`01c0c864Unable to load image \SystemRoot\System32\Drivers\MfeEpeOpal.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for MfeEpeOpal.sys *** ERROR: Module load completed but symbols could not be loaded for MfeEpeOpal.sys MfeEpeOpal+0xc864 fffff880`039ae0f8 fffff880`017e9000 partmgr!PmUpdatePartitionsFixed <PERF> (partmgr+0x0) fffff880`039ae100 fffff880`017f2000 partmgr!WPP_MAIN_CB <PERF> (partmgr+0x9000) fffff880`039ae108 fffff880`01a11000 Fs_Rec fffff880`039ae110 fffff880`01a15090 Fs_Rec+0x4090 fffff880`039ae118 fffff880`01a11000 Fs_Rec fffff880`039ae120 fffff880`01a150fc Fs_Rec+0x40fc fffff880`039ae128 fffff880`01a11000 Fs_Rec fffff880`039ae130 fffff880`01a15060 Fs_Rec+0x4060 fffff880`039ae138 fffff800`03259000 nt!KiSelectNextThread <PERF> (nt+0x0) fffff880`039ae140 fffff800`034ebef4 nt!BBTBuffer <PERF> (nt+0x292ef4) fffff880`039ae148 fffff800`03259000 nt!KiSelectNextThread <PERF> (nt+0x0) fffff880`039ae150 fffff800`034fd45c nt!BBTBuffer <PERF> (nt+0x2a445c) fffff880`039ae158 fffff880`019ba000Unable to load image \SystemRoot\System32\Drivers\MfeEpePc.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for MfeEpePc.sys *** ERROR: Module load completed but symbols could not be loaded for MfeEpePc.sys MfeEpePc fffff880`039ae160 fffff880`019dd77c MfeEpePc+0x2377c fffff880`039ae168 fffff880`019ba000 MfeEpePc fffff880`039ae170 fffff880`019dd788 MfeEpePc+0x23788 fffff880`039ae178 fffff880`019ba000 MfeEpePc fffff880`039ae180 fffff880`019dcf84 MfeEpePc+0x22f84 fffff880`039ae188 fffff880`019ba000 MfeEpePc fffff880`039ae190 fffff880`019dd1b8 MfeEpePc+0x231b8 fffff880`039ae198 fffff880`019ba000 MfeEpePc fffff880`039ae1a0 fffff880`019dd1e8 MfeEpePc+0x231e8 fffff880`039ae1a8 fffff880`01c00000 MfeEpeOpal fffff880`039ae1b0 fffff880`01c15b00 MfeEpeOpal+0x15b00 fffff880`039ae1b8 fffff880`039ae9e8 fffff880`039ae1c0 fffff880`017ea07a partmgr!PmGlobalDispatch+0x6a fffff880`039ae1c8 00000000`00000000 fffff880`039ae1d0 fffff880`039ae8b0
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