BSOD After Waking Up From Sleep (Reformatted PC)

Erycina · 23 Sep 2014

My system has been:

1. Fully updated;
2. Reformatted;
3. All drivers were updated/installed;
4. Power options were configured properly and checked several times.

I have the Hibernate feature disabled as I do not use it. Everything else on the computer works well, except for the times I wake it up from sleep. I get the BSOD each and every single time. This system has a dual-boot config, and I have no issues whatsoever putting it to sleep and waking it up on the Linux/Manjaro side. I need Windows 7 for work, however. I have tried the suggestions on this forum, and I am still stuck with this problem. I hope one of you fine folks can help me out. I went ahead and uploaded the necessary zip file for your reference. Thank you in advance for your assistance.

Golden · 23 Sep 2014

Code:

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f045cc7, fffff880031af1d8, fffff880031aea30}

Probably caused by : igdkmd64.sys ( igdkmd64+40cc7 )

Followup: MachineOwner
---------

http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

1: kd> lmvm igdkmd64
start             end                 module name
fffff880`0f005000 fffff880`0fdfcd20   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Dec 16 11:31:00 2011 (4EEA984C)
    CheckSum:         00DFA7B5
    ImageSize:        00DF7D20
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Intel video driver appears to be outdated - see if an updated version fixes the problem.
https://downloadcenter.intel.com/Default.aspx

Code:

fffff880`031ae5c0  fffff880`031ae670
fffff880`031ae5c8  fffff880`031ae650
fffff880`031ae5d0  fffff880`031aec98
fffff880`031ae5d8  fffff880`063819eeUnable to load image \SystemRoot\system32\DRIVERS\acsock64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for acsock64.sys
*** ERROR: Module load completed but symbols could not be loaded for acsock64.sys
 acsock64+0x89ee
fffff880`031ae5e0  fffff880`031aecb0
fffff880`031ae5e8  fffffa80`083f4ad0
fffff880`031ae5f0  fffffa80`083f4ad0
fffff880`031ae5f8  fffff880`031aec98
.
.
.
1: kd> lmvm acsock64
start             end                 module name
fffff880`06379000 fffff880`06397000   acsock64 T (no symbols)           
    Loaded symbol image file: acsock64.sys
    Image path: \SystemRoot\system32\DRIVERS\acsock64.sys
    Image name: acsock64.sys
    Timestamp:        Wed Nov 07 12:57:25 2012 (5099C70D)
    CheckSum:         0001EB4A
    ImageSize:        0001E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Reference Table - acsock64.sys

Update the Cisco mobility client.
Cisco Systems

Erycina · 23 Sep 2014

The Cisco client is not part of the problem as the sleep wake issue existed before I even installed the Mobility Client for work. Besides, I do not want to mess around with that part of my PC (IT folks at work are strict about that). I went ahead and downloaded/installed the newest Intel video driver, however. After a reboot, I still receive the BSOD error. Any other suggestions I can try?

Golden · 23 Sep 2014

The only suggestions I can recommend to you are what I see in the .dmp files. However, since this is your employers computer, you should seek advice from your IT administrator/department. I can't offer anything further since it may unknowingly impact on their policies.

Good luck :)