BSOD same operation in EA 11 after latest windows update


  1. busfyr
    Posts : 2
    Windows 7 Proffesional x64
       New #1

    BSOD same operation in EA 11 after latest windows update


    Hi everyone,
    i am having trouble working with modelling tool Enterprise Architect 11 (Build 1110) after latest windows update. I get BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003B same place in application every time. I didn't have this problem before the update.

    I used dm log collector.exe to grab the BSOD data. I hope you will find all the information you need in there.
    Could you please point me in the direction which will solve my problem?
    Thank you
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    The dumps are clueless, depending on your statement.

    Either uninstall the installed updates or perform a system restore to an earlier point of time.

    Report us for any further BSOD .
    ________________________________________
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002c0430, fffff8800a13a860, 0}

Probably caused by : win32k.sys ( win32k!NtGdiGetPath+b0 )

Followup: MachineOwner
---------
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  4. busfyr
    Posts : 2
    Windows 7 Proffesional x64
    Thread Starter
       New #3

    Hi, sorry for the late reply. I have eventually performed the system restore and it solved the problem. As it resolved the problem i turned the updates off for the time of using the EA or newer version of EA beeing released.
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    Good news!

    Let us know for any further issue.
      My Computer
    Quote Quote

 

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