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Windows 7: BSDO working with Bluestacks android emulator and whatsapp app

26 Sep 2014   #1

Windows 7 Ultimate x64 SP1
BSDO working with Bluestacks android emulator and whatsapp app

Since when i have installed bluestacks version, blue screen appears with heading IRQL not less or equal...As per instruction at forum i have configured dump file collection to small memory dump and started collecting dumps. Now i also installed blue screen viewer, it shows "caused by ntoskrnl.exe" .

This always happens whenever i work with whatsapp app on Bluestacks emulator with in 15 to 45 minutes of working. If i do not use bluestacks PC works fine for hours together.

I have collected necessary details by SF Diagnostic tool and "Grab all" details is attached hereto as zip file. I have been able to collect one dump only.

My System SpecsSystem Spec
26 Sep 2014   #2

Windows 7 Ultimate x64 SP1

Further crash happened in similar situation while working with bluestacks and whatsapp....

Fresh "grab all" by SF diganostic is attached herewith containing details of total two dumps. Kindly advise
My System SpecsSystem Spec
27 Sep 2014   #3

Windows 7 Ultimate x64 SP1

Similar situation and third dump.. All Grab for all 3 dumps attached herewith ..all 3 incidences points at file ntoskrnl.exe Please someone analyses and suggest
My System SpecsSystem Spec

27 Sep 2014   #4
Microsoft MVP

Windows 7 Ult. x64

Please perform the following:

1. Download and save this tool to your desktop:

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
28 Sep 2014   #5

Windows 7 Ultimate x64 SP1

Done and result attached as docx file...
to summaries again, followings are highlights
  1. Crash with BSOD happens only when i work with Bluestacks android emulator within 15 to 45 minutes of working..more specifically working on whatsapp app in emulator.
  2. Fourth crash happened on 27-09-14 21.34 hrs. Hence fresh "Garb all" data from SF diagnostic also attached which includes details of all 4 dumps.
  3. Out of four crash Two are IRQL_NOT_LESS_OR_EQUAL , 0x0000000a One is BAD_POOL_HEADER, 0x00000019 and One is DRIVER_CORRUPTED_EXPOOL,0x000000c5
My System SpecsSystem Spec
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 BSDO working with Bluestacks android emulator and whatsapp app

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