BSOD SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ntoskrnl.exe


  1. Posts : 2
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ntoskrnl.exe


    I get bsods 2 times when playing flash games watching youtube and all streaming and when playing pc games, and scanning virus
      My Computer


  2. Posts : 26,681
    Windows 11 Pro
       #2

    TaeGuWang Please give us more information about your problem, when it occurs, what programs and
    Please fill out your System Specs

       Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible. We have to, on occasion look up a component, so detailed Manufacturer and model info necessary to do that would make it much easier to help you.

    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

    You have some unusual circumstances occurring. Numerous times I found this, which I have never seen before

    Code:
    BUCKET_ID:  CPU_CALL_ERROR
    FAILURE_BUCKET_ID:  CPU_CALL_ERROR
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:cpu_call_error
    FAILURE_ID_HASH:  {03d3857e-8d42-432f-c638-a5118c31ce68}
    Followup: MachineOwner
    Which in basic terms seems to mean the CPU was unable to send or receive necessary information

    We also have this which is a Windows Update

    Code:
    ataport
    start    end        module name
    88b84000 88ba7000   ataport    (pdb symbols)          c:\symcache\ataport.pdb\C9AF9FE9166548FD86EFAC017F6023011\ataport.pdb
        Loaded symbol image file: ataport.SYS
        Mapped memory image file: c:\symcache\ataport.SYS\4CE788E823000\ataport.SYS
        Image path: \SystemRoot\system32\drivers\ataport.SYS
        Image name: ataport.SYS
        Timestamp:        Sat Nov 20 02:38:00 2010 (4CE788E8)
        CheckSum:         0002B87F
        ImageSize:        00023000
        File version:     6.1.7601.17514
        Product version:  6.1.7601.17514
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0000.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     ataport.sys
        OriginalFilename: ataport.sys
        ProductVersion:   6.1.7601.17514
        FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
        FileDescription:  ATAPI Driver Extension
        LegalCopyright:   © Microsoft Corporation. All rights reserved
    There were several instances of this

    Code:
    Use !analyze -v to get detailed debugging information
    BugCheck A, {14, 2, 0, 83c874e6}
    Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+5 )
    Followup: MachineOwner

    Also found this

    Code:
    Rt86win7
    start    end        module name
    9aa55000 9aa7a000   Rt86win7 T (no symbols)           
        Loaded symbol image file: Rt86win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
        Image name: Rt86win7.sys
        Timestamp:        Thu Feb 26 03:04:22 2009 (49A65B16)
        CheckSum:         0002BDEF
        ImageSize:        00025000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Which is your Realtek Network connection

    There were a few others, but before proceeding too much I need the information I previously asked as well as

    Please fill out your System Specs

       Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


    I would also like you to run
    Please Run Memtest86+



       Information
    Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

    Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask


    And open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
      My Computer


  3. Posts : 2
    Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    the results found no integrity violations but can't run memtestx86 cause i don't have usb and cd rom
      My Computer


  4. Posts : 26,681
    Windows 11 Pro
       #4

    That's up to you. It may help solve some of your problems. Another problem you have is an Asrock retail Motherboard and an OEM_SLP HP Window7 key. An OEM_SLP Key is legal only on the computer it came from the factory installed on. As I am sure you are aware, the only way it can be Activated is to heavily modify protected system files.

    Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

    My recommendation is to install a genuine Windows 7. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a Genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them
      My Computer


 

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