Crash when trying to convert videos


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Crash when trying to convert videos


    when ever I try to convert a video my pc just freezes up and becomes completely unresponsive. I have tried 3 different converters, any video converter, handbreak and formatfacotry. all seem to have the same problem

    not sure if this is related as i haven't used a converter in a while but a few weeks ago my disk drive stopped working and I had to re install the drivers for it to work again

    thanks
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Welcome to 7F.

    1: Trusteer Rapport has been flagged.

    Code:
    fffff880`0e218238  fffff880`04295c17Unable to load image \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_80049.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RapportCerberus64_80049.sys
    *** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_80049.sys
     RapportCerberus64_80049+0x69c17
    Uninstall Trusteer Rapport.

    2: Your AMD SATA Controller AHCI 1.2 device driver has been flagged.

    Code:
    fffff880`0e218110  fffff880`00dc5830Unable to load image \SystemRoot\system32\DRIVERS\amd_sata.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for amd_sata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
     amd_sata+0x1830
    
    7: kd> lmvm amd_sata
    start             end                 module name
    fffff880`00dc4000 fffff880`00ddc000   amd_sata T (no symbols)           
        Loaded symbol image file: amd_sata.sys
        Image path: \SystemRoot\system32\DRIVERS\amd_sata.sys
        Image name: amd_sata.sys
        Timestamp:        Wed Apr 11 15:40:24 2012 (4F8597D8)
        CheckSum:         0001CAF9
        ImageSize:        00018000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It is old and needs updating, check for updates here.

    3: McAfee is causing issues.

    Code:
    fffff880`0e217688  fffff880`05da308cUnable to load image \SystemRoot\system32\DRIVERS\mfencbdc.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfencbdc.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfencbdc.sys
     mfencbdc+0x3808c
    Uninstall McAfee and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.


      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    thank you, your amazing
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    You're welcome mate, please let us know how you get on and don't hesitate to report back with any further issues.
      My Computer


 

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