BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.


  1. Posts : 1
    64
       #1

    BSOD - SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005, etc.


    One of my users started getting an almost daily blue screens from his computer.

    Computer Specs

    DELL Precision T3600 - 16GB Ram - Win 7 Pro 64bit
    Intel Xeon CPU-ES-1620 @ 3.60 GHZ
    Intel64 Family 6 Model 45 Stepping 7
    BIOS DELL 6222004 SMBios A09, v2.6


    Here is a link to the memory dump - it is a large file- http://tinyurl.com/memdump2

    Display Drivers are underneath the Bug Check Below


    BugCheck

    Bug Check String: SYSTEM_SERVICE_EXCEPTION
    Bug Check Code: 0x0000003b
    Parameter 1: 00000000`c0000005
    Parameter 2: fffff880`12efe2ec
    Parameter 3: fffff880`08ff0950
    Parameter 4: 00000000`00000000
    Processer: x64

    From what I've read may be caused by excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. Not sure what that means though or how to fix it . . .
    Display Info:
    Adapter String AMD FirePro W600e\System\CurrentControlSet\Control\Video\{F309C718-2A55-4AAF-8124-6E1B338E63F8}\0000
    Bios Date 06/29/12
    Bios String 113-C4490100-101
    Bios Version unavailable
    Chip Type ATI display adapter (0x6828)
    DAC Type Internal DAC(400MHz)
    Driver (0) aticfx64.dll
    Driver (0) Company Advanced Micro Devices, Inc.
    Driver (0) Description aticfx64.dll
    Driver (0) Product AMD Inc. Radeon DirectX 11 Driver
    Driver (0) Version 8.17.10.1299
    Driver (1) aticfx64.dll
    Driver (1) Company Advanced Micro Devices, Inc.
    Driver (1) Description aticfx64.dll
    Driver (1) Product AMD Inc. Radeon DirectX 11 Driver
    Driver (1) Version 8.17.10.1299
    Driver (10) atidxx32.dll
    Driver (11) atidxx32.dll
    Driver (12) atiumdva.dll
    Driver (13) atiumd6a.dll
    Driver (13) Company Advanced Micro Devices, Inc.
    Driver (13) Description Radeon Video Acceleration Universal Driver
    Driver (13) Product Advanced Micro Devices, Inc. Radeon Video Acceleration Universal Driver
    Driver (13) Version 8.14.10.0460
    Driver (14) atitmm64.dll
    Driver (14) Company AMD
    Driver (14) Description TMM Clone Control Module
    Driver (14) Product TMM Com Clone Control Module
    Driver (14) Version 6, 14, 11, 25
    Driver (2) aticfx64.dll
    Driver (2) Company Advanced Micro Devices, Inc.
    Driver (2) Description aticfx64.dll
    Driver (2) Product AMD Inc. Radeon DirectX 11 Driver
    Driver (2) Version 8.17.10.1299
    Driver (3) aticfx32.dll
    Driver (4) aticfx32.dll
    Driver (5) aticfx32.dll
    Driver (6) atiumd64.dll
    Driver (6) Company Advanced Micro Devices, Inc.
    Driver (6) Description atiumd64.dll
    Driver (6) Product Advanced Micro Devices, Inc. Radeon DirectX Universal Driver
    Driver (6) Version 9.14.10.01044
    Driver (7) atidxx64.dll
    Driver (7) Company Advanced Micro Devices, Inc.
    Driver (7) Description atidxx64.dll
    Driver (7) Product Advanced Micro Devices, Inc. Radeon DirectX 11 Driver
    Driver (7) Version 8.17.10.0560
    Driver (8) atidxx64.dll
    Driver (8) Company Advanced Micro Devices, Inc.
    Driver (8) Description atidxx64.dll
    Driver (8) Product Advanced Micro Devices, Inc. Radeon DirectX 11 Driver
    Driver (8) Version 8.17.10.0560
    Driver (9) atiumdag.dll
    Memory Size 2048 MB


    Hope you can help. I couldn't find any info on the specific parameters in my memory dump file. . . Thank you.
    Last edited by skbryan; 01 Oct 2014 at 13:18. Reason: compress dump file
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi skbryan.

    Configure minidump recording. Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


 

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