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#81
I am always blamed!
i suddenly had the issue yesterday (it restart again but no BSOD) i attached the dump file ve a look
have a look at this
The Intel display driver is failing there.
And it seems to be too old.Code:fffff880`0bfc81e8 fffff880`04d73562Unable to load image igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x340562
I see your Laptop is running with a Second Generation i5 processor.Code:Image name: igdkmd64.sys Timestamp: Mon Nov 29 10:53:11 2010 (4CF338BF)
So this one should be applicable for you. Intel® HD Graphics Driver for Windows* 7/8/8.1 64-bitCode:Processor Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
But, the interesting thing is that the BSOD occurred when MBAM was running.
Better you boot into Safe Mode and scan the entire system with MBAM. Kill any threat it detects.Code:PROCESS_NAME: mbamservice.ex
And, dont forget to remove the startup entries. Dont let anything run there other than the MSC.
BTW, have you performed a system restore by any chance? You already disabled startup items and updated the intel Graphics driver! There should be a reason behind this reversal.Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
- Click on the Start button
- Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
- Select the “Startup” tab.
- Deselect all items other than the antivirus.
- Apply > OK
- Accept then restart.
Let us know how the computer is running after doing these.
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Code:............ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 19, {20, fffffa8009fd6430, fffffa8009fd6450, 4020015} GetPointerFromAddress: unable to read from fffff80002f110e8 GetUlongFromAddress: unable to read from fffff80002f11198 Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_HEADER (19) The pool is already corrupt at the time of the current request. This may or may not be due to the caller. The internal pool links must be walked to figure out a possible cause of the problem, and then special pool applied to the suspect tags or the driver verifier to a suspect driver. Arguments: Arg1: 0000000000000020, a pool block header size is corrupt. Arg2: fffffa8009fd6430, The pool entry we were looking for within the page. Arg3: fffffa8009fd6450, The next pool entry. Arg4: 0000000004020015, (reserved) Debugging Details: ------------------ BUGCHECK_STR: 0x19_20 POOL_ADDRESS: fffffa8009fd6430 Nonpaged pool CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: mbamservice.ex CURRENT_IRQL: 0 ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000 STACK_TEXT: 00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0 STACK_COMMAND: kb SYMBOL_NAME: ANALYSIS_INCONCLUSIVE FOLLOWUP_NAME: MachineOwner MODULE_NAME: Unknown_Module IMAGE_NAME: Unknown_Image DEBUG_FLR_IMAGE_TIMESTAMP: 0 IMAGE_VERSION: BUCKET_ID: INVALID_KERNEL_CONTEXT FAILURE_BUCKET_ID: INVALID_KERNEL_CONTEXT ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:invalid_kernel_context FAILURE_ID_HASH: {ef5f68ed-c19c-e34b-48ec-8a37cd6f3937} Followup: MachineOwner ---------
nope i didnt do system restore after the issue is fixed on oct so far worked well .. i scanned there is not threat so far...
OK, Good to know that there is no threat.
So update the display driver, disable the startup items and continue monitoring. Let us know for any further BSOD. :)