BSOD when using Chrome, dxgkml.sys & ndis.sys


  1. Posts : 2
    Windows 7 Home Premium 64bit SP1
       #1

    BSOD when using Chrome, dxgkml.sys & ndis.sys


    Hello,

    I've been having BSOD problems for some time but i until now i've never had the time to tackle the problem.

    Some info about the issue:

    1. There's a chance that i'm dealing with 2 problems - just looking at the BlueScreenView, one coded: 0x00000116 caused by driver dxgkml.sys and the second coded: 0x0000001e caused by driver ndis.sys
    2. the problems appear when i was opening another tab on chrome - but since this is what i mostly do on the laptop i don't know if that's the cause
    3. I've actually never seen the blue screen
    4. I'm not sure about it but as far as i remember when i encounter the bug coded: 0x00000116 caused by driver dxgkml.sys the screen simply disappears and i cant do anything (just hard reset with the power button) but with the coded: 0x0000001e caused by driver ndis.sys - the system just resets (Windows restarts)
    5. it's a laptop and i haven't changed anything apart the HDD (the previous one broke 2-3 years ago), so no OC, new hardware etc


    Print Screen from BlueScreenView:


    I'll be checking this thread at least twice a day to make sure i respond to your questions/suggestions asap.

    I really appreciate your help
      My Computer


  2. Posts : 1,436
    Windows 8.1 Pro x64
       #2

    Hello,

    Code:
    SFEP.sys                    Fri Aug  3 00:35:53 2007 (46B2BEB9)
    This driver belongs to Sony Firmware Extension Parser, this particular year of the driver has issues with windows 7, and can cause BSODs. Update: Sony eSupport - - Select a Model

    Code:
    dtsoftbus01.sys             Fri Jan 13 07:45:46 2012 (4F10358A)
    This driver belongs to Daemon Tools, which is also know for BSODs in windows 7. Please uninstall.

    Code:
    Probably caused by: atikmpag.sys
    atikmpag.sys                Wed Jul  4 00:10:55 2012
    The dump files are blaming your video drivers for the problem. Please update your video drivers as they are out of date: Support & Drivers

    Make sure you completely remove all drivers for this video card, including programs like:
    Code:
    Start Menu\Programs\Catalyst Control Center
    When you download the lated version ONLY install the DISPLAY drivers.

    Post back the results,
    -Justin
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #3

    thanks for such a quick response!

    HonorGamer said:
    Code:
    SFEP.sys                    Fri Aug  3 00:35:53 2007 (46B2BEB9)
    This driver belongs to Sony Firmware Extension Parser, this particular year of the driver has issues with windows 7, and can cause BSODs. Update: Sony eSupport - - Select a Model
    I can't find the updated driver - it's not in the Software and Downloads section of my model. I wrote to support and asked for the driver, will do it when they reply - maybe the name of the driver is different so they simply point out which one should i download. No driver has Parser or Extension in its name anyway.

    I found the driver but for a different model so i dunno if i can install it: Sony eSupport - VPCF115FM - Drivers & Software

    HonorGamer said:
    Code:
    dtsoftbus01.sys             Fri Jan 13 07:45:46 2012 (4F10358A)
    This driver belongs to Daemon Tools, which is also know for BSODs in windows 7. Please uninstall.
    DONE

    HonorGamer said:
    Code:
    Probably caused by: atikmpag.sys
    atikmpag.sys                Wed Jul  4 00:10:55 2012
    The dump files are blaming your video drivers for the problem. Please update your video drivers as they are out of date: Support & Drivers

    Make sure you completely remove all drivers for this video card, including programs like:
    Code:
    Start Menu\Programs\Catalyst Control Center
    When you download the lated version ONLY install the DISPLAY drivers.
    DONE

    -----------------


    by "Post back the results" you mean the dm log collector? If so im attaching it.
      My Computer


  4. Posts : 1,436
    Windows 8.1 Pro x64
       #4

    No, now we wait if you get another BSOD
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:07.
Find Us