BSOD help please - I'm a novice please forgive my ignorance

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  1. Azgaard
    Posts : 20
    Win 7 Pro 64bit
       New #1

    BSOD help please - I'm a novice please forgive my ignorance


    Ok, as the tittle says please forgive my ignorance on not knowing some things, I think I've done everything required of me.

    About 2 weeks ago I installed and started to play guild wars 2. After I had installed it the game kept crashing and was just being a pile of rubbish (yes I'm English so I don't use the word 'trash' ), and decided to stop playing it. I went back to playing BF4 and now BF4 keeps crashing and getting a fair few BSOD's.

    What have I done since then:

    Well, I've updated all the drivers that I could,
    Reformatted and installed windows again. Problems still persisted.
    I then bought a new PSU and GPU and a new case, but that isn't important I guess and all installed today 7th October 2014

    That resolved many of the very random BSOD's I was getting but now it seems to be the same one over and over again. Which I've zipped up for you to have a look at. This is where I apologise if I haven't done things correctly.

    I've also completed the following tests

    sfc /scannow [Completed, No Errors]
    chkdsk /f /r [Completed, No Errors]
    Memtest 86+ 12 hours 4 passes [Completed, No Errors]
    FurMark (GPU Stress Test) [Completed, No BSOD]


    If you guys can work your magic and help me I would be very greatfull!
    Thanks
    Azgaard
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  3. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #2

    Welcome to 7F.

    Your ATI driver has been flagged.

    Code:
    fffff880`07d61808  fffff880`02c0ccf8Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xccf8

0: kd> lmvm atikmdag
start             end                 module name
fffff880`1308b000 fffff880`140f5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Sep 15 23:21:08 2014 (54176654)
    CheckSum:         00FFED07
    ImageSize:        0106A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot, install the 13.9 driver and test for stability.

       Note
    When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


    Are you overclocking at all? If so revert to stock clocks and uninstall Gigabyte OC Guru II.
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  4. Azgaard
    Posts : 20
    Win 7 Pro 64bit
    Thread Starter
       New #3

    Just to confirm that I need to use 13.9 as there is a more up to date driver version?

    I am not over clocking no but I have now uninstalled it anyway.
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  6. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #4

    We recommend 13.9 as we've found it to be the most stable release over the past few months. There will be minimum impact in performance (if any) and it will let us see if the BSODs are cured with a known stable driver. You can always update it after testing, and sometimes it's best to remember with drivers that the newest isn't always the best.
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  7. Azgaard
    Posts : 20
    Win 7 Pro 64bit
    Thread Starter
       New #5

    You sir are very kind. I changed the driver amd gave it a whirl no bsod so far. But it has been known to go for a good 40 mins before sodding out so I will try again tomorrow. Fingers crossed.
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  8. Azgaard
    Posts : 20
    Win 7 Pro 64bit
    Thread Starter
       New #6

    Ran it again for about 40 mins today got got the following attached, ran it another 30 mins after that and no error. It seems to be more stable but still not 100%
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  10. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #7

    Right, it's your ATI driver again.

    Code:
    fffff880`03cb06a0  fffff880`1323f990Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x1fa990
fffff880`03cb06a8  fffffa80`06b0e8e0
fffff880`03cb06b0  fffff880`03cb0ef0
fffff880`03cb06b8  00000000`00000000
fffff880`03cb06c0  00000000`00000282
fffff880`03cb06c8  fffff800`031f92b4 nt!PspUnhandledExceptionInSystemThread+0x24
fffff880`03cb06d0  00000000`0000007e
fffff880`03cb06d8  ffffffff`c0000005
fffff880`03cb06e0  fffff880`13da2193 dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0x10b
fffff880`03cb06e8  fffff880`03cb1698
fffff880`03cb06f0  fffff880`03cb0ef0
fffff880`03cb06f8  fffff880`00000018
fffff880`03cb0700  00000003`00000040
fffff880`03cb0708  fffff800`031b2e6d nt! ?? ::NNGAKEGL::`string'+0x223d
fffff880`03cb0710  00000000`00000000
fffff880`03cb0718  00000000`00000000
fffff880`03cb0720  fffffa80`08bdb5c0
fffff880`03cb0728  fffff880`1311c064 atikmdag+0xd7064
fffff880`03cb0730  fffff880`03cb0870
fffff880`03cb0738  fffff800`02eb3cdc nt!_C_specific_handler+0x8c
fffff880`03cb0740  00000000`00000003
fffff880`03cb0748  fffff880`130d201a atikmdag+0x8d01a
fffff880`03cb0750  fffffa80`06b0ec24
fffff880`03cb0758  00000000`00000005
fffff880`03cb0760  fffffa80`0a35f000
fffff880`03cb0768  fffff800`02eb383b nt!KeQueryCurrentStackInformation+0x4b
fffff880`03cb0770  fffff880`03cb1698
fffff880`03cb0778  fffff880`03cb0ef0
fffff880`03cb0780  00000000`00000000
fffff880`03cb0788  fffff800`02eb3c50 nt!_C_specific_handler
fffff880`03cb0790  fffff800`030a7e20 nt!BBTBuffer <PERF> (nt+0x294e20)
fffff880`03cb0798  fffff800`0312473a nt!PspSystemThreadStartup+0x5a
fffff880`03cb07a0  00000000`00000000
fffff880`03cb07a8  fffff800`02eb375d nt!RtlpExecuteHandlerForException+0xd
fffff880`03cb07b0  fffff800`02feb7e8 nt!_imp_NtOpenSymbolicLinkObject+0x1c2b0
fffff880`03cb07b8  fffff880`03cb1d40
fffff880`03cb07c0  00000000`00000000
fffff880`03cb07c8  fffff800`02e13000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`03cb07d0  fffff880`03cb0870
fffff880`03cb07d8  fffff800`02eb2535 nt!RtlDispatchException+0x415
fffff880`03cb07e0  fffff800`02feb7e8 nt!_imp_NtOpenSymbolicLinkObject+0x1c2b0
fffff880`03cb07e8  fffff880`03cb0828
fffff880`03cb07f0  fffff880`03cb1698
fffff880`03cb07f8  fffff800`02e13000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`03cb0800  00000000`00000000
fffff880`03cb0808  00000000`00000000
fffff880`03cb0810  00000000`00000000
fffff880`03cb0818  00000000`00000000
fffff880`03cb0820  fffff880`03cb1d40
fffff880`03cb0828  fffff800`02e13000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`03cb0830  fffff800`02feb7e8 nt!_imp_NtOpenSymbolicLinkObject+0x1c2b0
fffff880`03cb0838  fffff880`03cb0d90
fffff880`03cb0840  00000000`00000000
fffff880`03cb0848  fffff800`030a7e20 nt!BBTBuffer <PERF> (nt+0x294e20)
fffff880`03cb0850  fffff880`03cb2000
fffff880`03cb0858  fffff880`03cac000
fffff880`03cb0860  00000000`00000000
fffff880`03cb0868  fffff880`130d1697 atikmdag+0x8c697
fffff880`03cb0870  fffff800`0312473a nt!PspSystemThreadStartup+0x5a
fffff880`03cb0878  fffff800`02e13000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`03cb0880  fffff800`030a7e20 nt!BBTBuffer <PERF> (nt+0x294e20)
fffff880`03cb0888  fffff880`03cb1d40
fffff880`03cb0890  fffff880`03cb08f0
fffff880`03cb0898  fffff880`03cb08c0
fffff880`03cb08a0  fffff800`02eb3c50 nt!_C_specific_handler
fffff880`03cb08a8  fffff800`02feb7e8 nt!_imp_NtOpenSymbolicLinkObject+0x1c2b0
fffff880`03cb08b0  fffff880`03cb0d90
fffff880`03cb08b8  fffff880`00000000
fffff880`03cb08c0  00000000`00000000
fffff880`03cb08c8  00000000`00000000
fffff880`03cb08d0  00000003`00000018
fffff880`03cb08d8  00000008`00000002
fffff880`03cb08e0  fffff880`03cb0910
fffff880`03cb08e8  00000001`00000018
fffff880`03cb08f0  00001f80`00000000
fffff880`03cb08f8  00000000`00000010
fffff880`03cb0900  00010246`00000000
fffff880`03cb0908  fffff880`1316f272 atikmdag+0x12a272
fffff880`03cb0910  00000002`00000001
fffff880`03cb0918  00000000`00000000
fffff880`03cb0920  00000000`00000000
fffff880`03cb0928  00000000`00000000
fffff880`03cb0930  000000ff`00713000
fffff880`03cb0938  fffff880`13150074 atikmdag+0x10b074
fffff880`03cb0940  fffffa80`06b0e8e0
fffff880`03cb0948  00000000`00000000
fffff880`03cb0950  fffff800`03003e80 nt!KiInitialPCR+0x180
fffff880`03cb0958  fffff880`03cb1d80
fffff880`03cb0960  00000000`00000080
fffff880`03cb0968  fffffa80`08be4b50
fffff880`03cb0970  fffff800`03011cc0 nt!KiInitialThread
fffff880`03cb0978  00000000`00000148
fffff880`03cb0980  000000ff`00713000
fffff880`03cb0988  fffff880`1314f7a8 atikmdag+0x10a7a8
fffff880`03cb0990  00000000`00000000
fffff880`03cb0998  00000000`00000000
fffff880`03cb09a0  00000000`00000000
fffff880`03cb09a8  fffffa80`069ab890
fffff880`03cb09b0  fffff800`00b96080
fffff880`03cb09b8  fffff800`02e798e6 nt!KxStartSystemThread+0x16
fffff880`03cb09c0  fffffa80`0a35a000
fffff880`03cb09c8  fffff880`1316928a atikmdag+0x12428a
fffff880`03cb09d0  fffff880`03cb1050
fffff880`03cb09d8  fffffa80`00001f80
fffff880`03cb09e0  fffffa80`08bcc130
fffff880`03cb09e8  fffff880`03cb1230
fffff880`03cb09f0  fffffa80`08bcc110
fffff880`03cb09f8  fffff880`1312a1f0 atikmdag+0xe51f0
fffff880`03cb0a00  fffff880`0b633800
fffff880`03cb0a08  fffff880`03cb1230
fffff880`03cb0a10  fffff880`03cb1230
fffff880`03cb0a18  00000000`00000000
fffff880`03cb0a20  00000002`00000010
fffff880`03cb0a28  00000000`00000000
fffff880`03cb0a30  00000000`000194f9
fffff880`03cb0a38  00000000`0f410df3
fffff880`03cb0a40  00000009`0fffffff
fffff880`03cb0a48  00000000`00000000
fffff880`03cb0a50  00000000`00000000
fffff880`03cb0a58  fffff000`00000000
fffff880`03cb0a60  fffffa80`0a84f000
fffff880`03cb0a68  00000000`00000000
fffff880`03cb0a70  fffff880`03cb0b10
fffff880`03cb0a78  fffff880`13c8f13f dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`03cb0a80  fffffa80`081ba040
fffff880`03cb0a88  fffff880`1307af3a atikmdag+0x35f3a
fffff880`03cb0a90  00000000`00000000
fffff880`03cb0a98  fffff880`131026ad atikmdag+0xbd6ad
fffff880`03cb0aa0  fffffa80`082623c0
fffff880`03cb0aa8  fffff880`04043e8fUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x43e8f
    We can see that the older version is installed.

    Code:
    2: kd> lmvm atikmpag
start             end                 module name
fffff880`04000000 fffff880`0409e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Aug 30 23:32:32 2013 (52211D80)
    CheckSum:         0009C9D2
    ImageSize:        0009E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    At this point I'd like to rule out the card itself.

    Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

       Note
    Run Furmark for around 30 minutes.

       Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80°C be prepared to stop the test so as to not damage your GPU.
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  11. Azgaard
    Posts : 20
    Win 7 Pro 64bit
    Thread Starter
       New #8

    Completed. no issues what so ever.
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  12. Azgaard
    Posts : 20
    Win 7 Pro 64bit
    Thread Starter
       New #9

    Also, is there a way to stop warning messages from popping up telling me there is an updated driver?
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  13. Azgaard
    Posts : 20
    Win 7 Pro 64bit
    Thread Starter
       New #10

    I quite often get this error in event viewer when playing BF4. Dunno if it helps. Either BF4 crashes and closes down or I get a BSOD.

    Faulting application name: bf4.exe, version: 1.3.2.15221, time stamp: 0x541a1598
    Faulting module name: atidxx64.dll, version: 8.17.10.519, time stamp: 0x52212451
    Exception code: 0xc0000005
    Fault offset: 0x00000000004a5ca9
    Faulting process id: 0xde8
    Faulting application start time: 0x01cfe31bc4031aa8
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
    Faulting module path: C:\Windows\system32\atidxx64.dll
    Report Id: 6fbe48d4-4f13-11e4-abdc-6c626dd8bcd6
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