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Windows 7: BSOD after installing drivers for AMD Radeon HD 7970M

07 Oct 2014   #1

Windows 7 Home Premium x64
BSOD after installing drivers for AMD Radeon HD 7970M

Hi, I was playing a video game when suddenly my laptop crashed and powered off. After powering in back up again I got BSOD. I reinstalled Windows but ever since, when I install AMD drivers for Radeon HD 7970M upon completion the laptop freezes and I get a blank black screen or BSOD. I have tried using updated drivers and those that came on a disk with my laptop, both crash the laptop.

Today I tried installing AMD drivers again and crashed. I removed the AMD drivers and can use the laptop normally with Intel HD Graphics 4000. Could it be a hardware issue?

Attachment 335963

Computer Type ACPI x64-based PC (Mobile)
Operating System Microsoft Windows 7 Home Premium
CPU Type Mobile QuadCore Intel Core i7-3720QM, 3400 MHz (34 x 100)
Motherboard Name Clevo P15xEMx
Motherboard Chipset Intel Panther Point HM77, Intel Ivy Bridge
Video Adapter Intel(R) HD Graphics 4000 (2112 MB)
3D Accelerator AMD Radeon HD 7970M (Wimbledon)

My System SpecsSystem Spec
07 Oct 2014   #2

Windows 7 Home Premium x64

Perhaps this file will be more useful.

Attachment 335964

I created it in Safe Mode after installing AMD drivers. Laptop screen went black during installation with an Underscore flashing in top left corner. Nothing else was happening for minutes
My System SpecsSystem Spec
01 Nov 2014   #3

Windows 7 64 Bit

I wanted to bump Art5's post because I have been dealing with the exact problem that he describes here, with the same video card and the same initial cause (game froze and rebooted).

Hoping I can find a solution to this that doesn't involve paying somebody to open up the laptop and take a look at the hardware. So far haven't been able to find any driver-related solution.
My System SpecsSystem Spec

02 Jan 2015   #4

Windows 7 Professional x64

Bump, I have the exact same problem. i was starting up a game and all of a sudden my laptop crashed. it will only run on standard intel gfx card now. And i have the exact same laptop. please someone resolve this.

I am suspecting it could be a faulty graphics card though.
My System SpecsSystem Spec
11 Aug 2016   #5

Windows 7 Professional x64

Have to bump this as I have the exact same problem as the above three gentlemen. Wondering whether any solution was found? I suspect my HD7970M has died after close to 4 years of use..

Attached Files
File Type: zip XMG702PRO-2016-08-12__25939, (399.3 KB, 0 views)
My System SpecsSystem Spec

 BSOD after installing drivers for AMD Radeon HD 7970M

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