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Windows 7: BSOD problem

30 Oct 2014   #21

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

I'll take a look tonight.

My System SpecsSystem Spec
31 Oct 2014   #22

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint

Asentis, What did you do in the meantime? There was a dump file in the beginning of this thread and there is none now. Have you run a disk cleanup tool or CCleaner? If so, they will both by default erase any dump files. Those are what we go on to figure out what is happening. Without them we can only guess. So, if you would, please run the Blue Screen of Death (BSOD) Posting Instructions again and use option 2 and press the 'Grab All' button and give it plenty of time to do it's job. Then post the results here, if you would.
My System SpecsSystem Spec
01 Nov 2014   #23

windows 7 home premium 64bit

Hi, thank you for your instructions, a few information for you guys hopefully it will help:
- my system hangs or freezes, if it's the same thing, I do not experience a BSOD, I did had it once when I ran Driver Verifier and I uploaded the dump file at the beginning of the post.
- will I get a dump file if I do not experience BSOD?
- I currently have setup a small memory dump, which one is best to have for you to get more information? Kernel memory dump, Small memory dump,Complete memory dump
- I don't remember running a disk clean-up tool recently, I may be wrong though

Also everything is fine booting in safe mode/ networking
In the moment when windows hangs my heat fan starts blowing at max speed and it will stay stuck like that until I force shut down the system

If it's anything else I can do to help please don't hesitate to let me know

And to answer your question I have not done much in the meantime cause I spend too much time at work but I will really like to solve this as it got very disturbing recently, thank you
My System SpecsSystem Spec

01 Nov 2014   #24

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint

Leave it at small memory dumps. That is better for us. Lets try doing this. Just be aware it is perfectly normal for your computer to be sluggish and a little slow, but I want you to use it just like you normally do, and there are no restrictions. Do whatever you want to do for at least 24 hours of actual use. Be sure to do what the first warning box says before enabling it. Also be sure you have the installation disk or the repair disk. What it does is puts extra stress on the drivers and tries to make it BSOD in order to catch the offending driver. So, if you get a BSOD, for the first time, it is a good thing.
Enable all drivers not from Microsoft.

warning   Warning
Be sure to create a Systm Restore point before proceeding further System Restore Point - Create

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
information   Information

What is Driver Verifier:
It puts stress on the drivers, and tries to make the faulty driver crash the computer. It is designed this way, to attempt to trap the offending driver.

What you will notice:
It will tend to make the computer rather slow and sluggish because the drivers are being stressed.
warning   Warning

Before enabling DV, make sure you have created a system restore point before enabling Driver Verifier. make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
02 Nov 2014   #25

windows 7 home premium 64bit

Just had something similar to a blue screen more like an unexpected shut down/restart but it gave me a minidump which it's good, I attached the SF Diagnostic Tool Grab:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057
Additional information about the problem:
BCCode: a
BCP1: 000000010024A1F0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800030D29A3
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
My System SpecsSystem Spec
02 Nov 2014   #26

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint

The dump file lists 2 things
start             end                 module name
fffff880`046c6000 fffff880`046f3000   kneps    T (no symbols)           
    Loaded symbol image file: kneps.sys
    Image path: kneps.sys
    Image name: kneps.sys
    Timestamp:        Thu Oct 31 08:45:52 2013 (52725F10)
    CheckSum:         0003B585
    ImageSize:        0002D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is the Kaspersky Power driver

start             end                 module name
fffff880`04e1c000 fffff880`059da160   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Jan 30 17:37:23 2013 (5109AEB3)
    CheckSum:         00BC4413
    ImageSize:        00BBE160
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your internal graphics. See what the latest driver is on your laptop's web page for your laptop.

I think for the time being, just t test, remove Kaspersky and use their tool to do it. Service articles thwn install
Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows)
My System SpecsSystem Spec
02 Nov 2014   #27

windows 7 home premium 64bit

I updated my internal graphics just an hour ago as I suspected something about it
Does removing Kaspersky means I cannot use it anymore as I have been using it for 3 years and I'm quite happy with it?
My System SpecsSystem Spec
02 Nov 2014   #28

windows 7 home premium 64bit

I updated my internal graphics, kept Kaspersky = still got the freeze

Uninstalled Kaspersky too = still got system freeze

I re-enabled Driver Verifier now to see if I'll get another BSOD

Can I re-install Kaspersky now since it doesn't seem to be responsible for the freeze?
My System SpecsSystem Spec
02 Nov 2014   #29

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint

I wouldn't. I don't think that is the reason, but I would wait until we figure out the reason, then reinstall it. That way, if it was only contributing, you could tell.
My System SpecsSystem Spec
04 Nov 2014   #30

windows 7 home premium 64bit

2 days since I re-enabled driver verifier and yes the system sometimes is running slower, but all this time no freeze, if I disable it, probably it will come back, I'm thinking to reinstall my windows now, although is running very well, was hoping to find the problem so I know the cause...
My System SpecsSystem Spec

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