BSOD problem

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  1. Posts : 26,869
    Windows 11 Pro
       #31

    Disable it then. If you have the time, and want to find out the cause Erinstall Windows after you have backed up all your personal files. Reinstall Windows, install your Chipset driver, Graphics driver, your Lan driver and Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) Nothing else. Run all the important and recommended Windows Updates and use it for a while to make sure you have no problems. Then install 1 program at a time and use it long enough where you are sure there are no problems. Then continue 1 program at a time and testing in between until you start to have problems. Then you will know, the last program you installed was the cause.

    It will be a lot longer install, but you will find out which program and driver is causing you problems.

    Thre is one other option that is almost as long but if you take your time and really think about it, you can determine which program is causing the problems. Try this tutorial and maybe try smaller groups of programs until you find the one causing the problem. Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  2. Posts : 25
    windows 7 home premium 64bit
    Thread Starter
       #32

    Hi, I have finally singled out the driver which is causing my system freeze and it is the Intel HD Graphics Driver, now I don't know how to resolve this as it can be a hardware issue with the graphic card itself and not with the driver, some suggestions would be more than appreciated, thanks
      My Computer


  3. Posts : 26,869
    Windows 11 Pro
       #33

    What errors or warnings are you getting? Any info would be helpful in answering your question. I suspect it may be an issue of switchable graphics, in which case there is no easy solution that I have ever seen. There are solutions though, in most cases. Just so I can look again, please run the
    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  4. Posts : 25
    windows 7 home premium 64bit
    Thread Starter
       #34

    I am not getting any errors or warnings, it's just that I have installed everything on my laptop and it works perfect but if I install the intel graphics driver that's when the freeze come back, as soon as I uninstall the driver everything is fine

    and this is after weeks of trying to single out which driver is causing this

    by the way I also have NVidia graphics card on my laptop but it will only work if I have the intel one installed
      My Computer


  5. Posts : 26,869
    Windows 11 Pro
       #35

    Where are you getting your Graphics drivers from? Please run
    Blue Screen of Death (BSOD) Posting Instructions again and upload the files.
      My Computer


  6. Posts : 25
    windows 7 home premium 64bit
    Thread Starter
       #36

    I tried from dell's web site and from intel as well, in both situations still got the freeze

    currently I don't have the intel display driver installed, should I install it and after run the dm log collector and sf?
      My Computer


  7. Posts : 26,869
    Windows 11 Pro
       #37

    If you have the Nvidia driver installed, right click on an empty place on the Desktop and go to Nvidia Control panel, and set the Integrated Graphics as primary, like so

    Attachment 341593

    Now, disable nvidia graphics card in the device manager.

    1. Click on the start button.
    2. Type Device Manager in the search bar.
    3. Click on the resulting link. The Device Manager window will open.
    4. The third one should be "Display Adapter". Expand it by clicking on the "►" in front of it. Your nvidia card name will be shown.
    5. Right click on it. Choose "Disable" in the context menu.
    6. A dialog will appear with some scary words. Dont be afraid. Click on "Yes" .
    7. Restart the computer.
    Now, you probably won't like this, but try it and see if you still get freezes. I would also look real good through BIOS and see if there was some way to disable either the Dedicated card or Optimus. With laptops with switchable graphics, this is unfortunately the way it ends up. I would also try the integrated driver from Dell too. See if that helps any.
      My Computer


  8. Posts : 25
    windows 7 home premium 64bit
    Thread Starter
       #38

    Ok, so I have tried everything above, no improvement, I hope there are more options ,if not does it means that it is hardware issue with the graphic card?
      My Computer


  9. Posts : 26,869
    Windows 11 Pro
       #39
      My Computer


  10. Posts : 25
    windows 7 home premium 64bit
    Thread Starter
       #40

    Hi, these are after a system freeze on desktop
      My Computer


 
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