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Windows 7: Help with another BSOD - Driver Power State 9F

08 Oct 2014   #1
callumm

Windows 7 64bit
 
 
Help with another BSOD - Driver Power State 9F

Hello!

Can someone help me with this BSOD? I am trying to learn how to debug these, it will help a lot with my job!
So can you please walk me through the steps that your using to debug this?

(See attached Minidumps)

Thanks!


My System SpecsSystem Spec
.
08 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi callumm2.

Your System specs says the computer is a Dell Optiplex 990 desktop, but it is a Dell Latitude E5420 laptop we are working with.

The source of the issue is the integrated card reader. O2Micro Integrated MMC/SD controller.
Code:
BugCheck 1000009F, {4, 258, fffffa80039d9b50, fffff80000b9c3d0}

*** WARNING: Unable to verify timestamp for o2sdjw7x64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdjw7x64.sys
Implicit thread is now fffffa80`039d9b50
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : o2sdjw7x64.sys ( o2sdjw7x64+de64 )

Followup: MachineOwner
---------
And the driver is old enough.
Code:
    Image name: o2sdjw7x64.sys
    Timestamp:        Tue Oct 11 00:43:54 2011 (4E9343F2)
Search for any possible update to it in Support | Dell US .... also search in Home - O2Micro.com too. If you find any, apply it.

If you dont find any feasible update, better you disable the card reader in Device Manager. Otherwise the BSODs will continue to occur.
My System SpecsSystem Spec
08 Oct 2014   #3
callumm

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi callumm2.

Your System specs says the computer is a Dell Optiplex 990 desktop, but it is a Dell Latitude E5420 laptop we are working with.

The source of the issue is the integrated card reader. O2Micro Integrated MMC/SD controller.
Code:
BugCheck 1000009F, {4, 258, fffffa80039d9b50, fffff80000b9c3d0}

*** WARNING: Unable to verify timestamp for o2sdjw7x64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdjw7x64.sys
Implicit thread is now fffffa80`039d9b50
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : o2sdjw7x64.sys ( o2sdjw7x64+de64 )

Followup: MachineOwner
---------
And the driver is old enough.
Code:
    Image name: o2sdjw7x64.sys
    Timestamp:        Tue Oct 11 00:43:54 2011 (4E9343F2)
Search for any possible update to it in Support | Dell US .... also search in Home - O2Micro.com too. If you find any, apply it.

If you dont find any feasible update, better you disable the card reader in Device Manager. Otherwise the BSODs will continue to occur.
Yeah its a users, thank you! This is exactly what I thought it was but a colleague didn't think it was! So i wanted someone on here to check! Thanks for your input Arc! :)
My System SpecsSystem Spec
.

08 Oct 2014   #4
callumm

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi callumm2.

Your System specs says the computer is a Dell Optiplex 990 desktop, but it is a Dell Latitude E5420 laptop we are working with.

The source of the issue is the integrated card reader. O2Micro Integrated MMC/SD controller.
Code:
BugCheck 1000009F, {4, 258, fffffa80039d9b50, fffff80000b9c3d0}

*** WARNING: Unable to verify timestamp for o2sdjw7x64.sys
*** ERROR: Module load completed but symbols could not be loaded for o2sdjw7x64.sys
Implicit thread is now fffffa80`039d9b50
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : o2sdjw7x64.sys ( o2sdjw7x64+de64 )

Followup: MachineOwner
---------
And the driver is old enough.
Code:
    Image name: o2sdjw7x64.sys
    Timestamp:        Tue Oct 11 00:43:54 2011 (4E9343F2)
Search for any possible update to it in Support | Dell US .... also search in Home - O2Micro.com too. If you find any, apply it.

If you dont find any feasible update, better you disable the card reader in Device Manager. Otherwise the BSODs will continue to occur.
Oh and another thing, how did you get the date of that Driver? :)
My System SpecsSystem Spec
08 Oct 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The date of the driver is recorded in the crash dump. I read it.

There are alternative ways to get the dates, too; if you are not savvy with debugging tools. Drivers - Find and Update Outdated Drivers
My System SpecsSystem Spec
08 Oct 2014   #6
callumm

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
The date of the driver is recorded in the crash dump. I read it.

There are alternative ways to get the dates, too; if you are not savvy with debugging tools. Drivers - Find and Update Outdated Drivers
Yeah, I found the command to use! lmv m (Driver name) :)
My System SpecsSystem Spec
08 Oct 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The new versions of Windbg is very user friendly. It leaves hyperlinks with underlines. Get the analyze_v output and follow the hyperlink there.

Anyway, let us know the situation after accepting the suggestions.
My System SpecsSystem Spec
08 Oct 2014   #8
callumm

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
The new versions of Windbg is very user friendly. It leaves hyperlinks with underlines. Get the analyze_v output and follow the hyperlink there.

Anyway, let us know the situation after accepting the suggestions.
Mine reported that it was probably caused by memory_corruption lol! Thats where I was getting confused.
My System SpecsSystem Spec
08 Oct 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by callumm2 View Post
Mine reported that it was probably caused by memory_corruption lol! Thats where I was getting confused.
Arrange the folder like this ....
Attachment 336008
You will always be checking the latest dumps.
My System SpecsSystem Spec
Reply

 Help with another BSOD - Driver Power State 9F




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