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Windows 7: Right Click on desktop causing Explorer.exe crash!!!

24 Nov 2009   #141
Mr Smiley

 
 

Hi DickFalcon

Yes, please let us all know if your system becomes more stable. I'll be very surprised if it doesn't.


My System SpecsSystem Spec
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24 Nov 2009   #142
DickFalcon

Win7 x64
 
 

Has been working perfect since last post until I got a random reboot about 30mins ago. Screen just went black and it restarted. I was in the lobby room for a game at the time of the scene.

However, I have not seen explorer crash at all since turning off IE etc as suggested by mr smiley
My System SpecsSystem Spec
25 Nov 2009   #143
Mr Smiley

 
 

So far, so good my dear friends!
My System SpecsSystem Spec
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25 Nov 2009   #144
Rouphen

Windows 7 Profesional 64 Bits
 
 

Hi, I'm from Spain and I had the same problems as described in this forum: rightclick errors the most part of the time, but random crashes in desktop and folders too. At first, I thought that the problems were related with a third-party program (WinRAR, etc.), so I used Shellexview to turn off some stuff. The problem remained, sometimes with only a few crashes per day, sometimes with a lot more, turning my windows 7 experience in something really annoying. I didn't want to do a clean install, so I started to search the web.

Finally, I found this forum and the suggestions of Mr. Smiley. I gave it a try and... v˘ila. For the moment, my OS remains stable. I registered in this forum only to say: THANKS! Ah, and before I forget it, I want to say that in the precisly moment I was disabling MediaCenter, DVD Maker and IE8, I got an explorer error- without doing any kind of click-. I think that it is a good sign of what is the crashs responsible.

Thanks again.
Best regards .

PD: Microsoft, fix it!
My System SpecsSystem Spec
25 Nov 2009   #145
Mr Smiley

 
 

Hi Rouphen

Thanks for providing us all with some valuable feedback and for your kind comments.

Let's hope that we've narrowed down this issue to a problem with IE8 somehow.

Rouphen, please keep us posted as to how things progress for you.

Warmest Regards

Neil
My System SpecsSystem Spec
25 Nov 2009   #146
cvor

Windows 7 Pro 64bit
 
 

The IE fix didn't work for me unfortunately. I also created a different log in and it didn't take long for it to happen there.

The last couple days I have gotten the Com Surrogate error when closing a jpg (not every time I close one but sporadically) and then when I click on desktop I get the Explorer error. I still get the Explorer error without the Com surrogate error as well.

I wonder if there is a relation.

I tried creating a new sign on, I have the most recent drivers for everything, disabled Avast, messed with shell menus, disabled IE and Media Center, and not sure what else to do. I did read that my mouse (Ci-20) is compatible with 32 bit Windows but it says Pending Info for 64 bit (which is what I have). I don't see how these problems can be caused by the mouse though.

This is frustrating and MS Support is no help.
My System SpecsSystem Spec
25 Nov 2009   #147
Lucky098

 

Quote   Quote: Originally Posted by Mr Smiley View Post
So far, so good my dear friends!
I got same update yesterday night -- it was updated after 8pm (UK time)
My System SpecsSystem Spec
25 Nov 2009   #148
cvor

Windows 7 Pro 64bit
 
 

After going on MS Support site, people seem to think it is Mozilla Private Browsing. I will give it a shot
My System SpecsSystem Spec
25 Nov 2009   #149
Rouphen

Windows 7 Profesional 64 Bits
 
 

cvor, after disabling IE8 try to pass a registry cleaner, like CCleaner. If the problem is related with IE8 and you don't clean the registry, probably the crashes will remain. I don't think that Mozilla Firefox is the mind-in-the-shadow of this crashes, because a lot of people without it installed are having the same crashes as described in this forum.

However, your com surrogate errors are something new to me. In Windows 7 I never had problems with com surrogate, but in Vista it happened to me sometimes. Com surrogate fails are related with DEP, and that points- maybe- to a thirdparty app or to a file with strange behavior. Maybe the explorer crashes and the com surrogate crashes are different things in your case, with different origin.

Greetings.
My System SpecsSystem Spec
25 Nov 2009   #150
Mr Smiley

 
 

I am absolutely positive Firefox has nothing to do with the problem. I have configured Firefox to have Private Browsing enabled since making the change/s I recommended and I have not experienced one issue whatsoever and it's been 5 days now.

NB: I have NOT installed any software for my Logitech Keyboard and Mouse.

Cvor, as previously mentioned, I turned off IE8 immediately after a clean install together with Media Centre.
My System SpecsSystem Spec
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 Right Click on desktop causing Explorer.exe crash!!!




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