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Windows 7: Right Click on desktop causing Explorer.exe crash!!!

25 Nov 2009   #151
Mr Smiley



Could you please post an image/details of your COM Surrogate event so we can try and help you.


My System SpecsSystem Spec
25 Nov 2009   #152
Mr Smiley


FYI - a post dated 20/10/09 from new member b5140
My System SpecsSystem Spec
25 Nov 2009   #153

Windows 7 Profesional 64 Bits

I have new info:

I was customizing my PC and, eventually, I turned on the hidden Quick Launch Toolbar in the Windows Taskbar. As you can see, the route of the Quick Launch is related with Internet Explorer.

[%userprofile%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch]

Ok, then, suddenly, just after a few seconds, explorer crashes two or three times... until I turned off this Quick Launch and re-login in Win 7.

Since that, all ok again. So, I'm not a scientific, but I think that is a great evidence.
My System SpecsSystem Spec

25 Nov 2009   #154

Windows 7 Ultimate x64

Quote   Quote: Originally Posted by Mr Smiley View Post
I am absolutely positive Firefox has nothing to do with the problem. I have configured Firefox to have Private Browsing enabled since making the change/s I recommended and I have not experienced one issue whatsoever and it's been 5 days now.

NB: I have NOT installed any software for my Logitech Keyboard and Mouse.

Cvor, as previously mentioned, I turned off IE8 immediately after a clean install together with Media Centre.

well this is confusing....i haven't had a single crash since disabling private browsing in FF and i haven't turned anything off in IE8 either. I'm on my 5th day now crash free. i'm just wondering if it is just some bug within windows 7 that will be or has been addressed in an update and we will never really know what it is
My System SpecsSystem Spec
26 Nov 2009   #155
Mr Smiley


Interesting Papahood. I noticed that although I turned IE8 off in 'Windows and Features', it still shows as having started when I view the IE tab in Autoruns v9.56 by Mark Russinovich from Windows Sysinternals: Documentation, downloads and additional resources. (refer Image).

Rouphen sounds like he might be onto something interesting also. I'm not using my quick launch, in fact I can't even locate the option to enable it like I normally can so that's a little strange I would have thought.

The other thing I've done is ventured into the Local Group Policy Editor (run gpedit.msc to get in there) > User Configuration > Administrative Templates > Desktop > Desktop, and configured Active Desktop etc. (Refer Image).

Anyway Ladies & Gentlemen, keep the feedback and comments coming. I'm confident we'll solve this issue soon.

NB: Rouphen, I stand to be corrected, but I do believe there is a relationship between the COM Surrogate Critical Event and the DllHost.exe Stopped Working event as I'm sure both of these appeared in the one report I received last week?
My System SpecsSystem Spec
26 Nov 2009   #156
Mr Smiley


Hi Lucky098

Thanks for the update my friend!
My System SpecsSystem Spec
26 Nov 2009   #157
Mr Smiley


Here's a couple of posts I located on 'Windows Vista Tips' website regarding the IE8 scenario aswell FYI.

My System SpecsSystem Spec
26 Nov 2009   #158

windows 7

i did what mr smiley had said and so far been perfect... jus signed up to confirm its working well i got rid of IE8 coo considering i use MF and windows dvd maker gon convert x to dvd and windows media center gon wmp11 so def worth the shot and ever since i did it i been right clicking smoothly lol
My System SpecsSystem Spec
26 Nov 2009   #159

Win7 x64

Yeah explorer has started crashing again for me despite turning off IE, media centre and dvd maker. I have been getting this error in the logs quite a bit:

The HomeGroup Listener service terminated with service-specific error %%-2147023143.

I'm just on a small home network which I've disabled for the time being to see it it helps at all.

Here's the explorer crash:

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bdfbe
Exception code: 0xc000041d
Fault offset: 0x000000000000117a
Faulting process id: 0xeb4
Faulting application start time: 0x01ca6e047f80c874
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 871e50d3-d9f8-11de-bf70-00261896e147

FF private browsing has been disabled since I started using it so I don't see how that can be the cause of this crash.
My System SpecsSystem Spec
26 Nov 2009   #160

Windows 7 Profesional 64 Bits

I'm not an expert in com surrogate crashes, so anything is posible, but in my Vista 64 all of that kind of crashes were related with programs or specific files. Hopefully we will find a solution for everybody, although it seems totally randomly.

The last info I read in the web tells something like this: turn off IE8 it's not the same thing as uninstall it. In some way, the problematic files still exist and may create crashes if some program needs them. In fact, certain programs require IE8 to function properly, even to be installed...

Mr. Smiley, to activate the Quick Launch: right click in windows task bar/ taskbars/ new taskbar. Then, paste this %userprofile%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch . You can try it and we will see if the crashes return. But if you can't activate it, that's so strange...

My System SpecsSystem Spec

 Right Click on desktop causing Explorer.exe crash!!!

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