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Windows 7: Right Click on desktop causing Explorer.exe crash!!!

27 Nov 2009   #171

Windows 7 Ultimate x64

Here's a new one I've never seen before:

Attachment 38849

I was messing about uninstalling some stuff (mainly updating WinRAR to the latest beta, updating CCleaner, and trying Firefox 3.6b4) and I right-clicked in the Start Menu on 'Computer' and bang, I got that error, which I have never seen before.

Out of curiosity, who has a Bluetooth device on their computer, i.e. a dongle/USB/card?

I'm probably clutching at straws here but I thought I'd best check as it's a whole new dynamic (at least for me) on the dreaded right-click issue.

My System SpecsSystem Spec
27 Nov 2009   #172

Windows 7 Home Premium 64 bits


I write from Spain. Sorry about my English.

I'm experiencing the issue related in this thread since I installed Windows 7 HP 64 bits. The first time ocurred after installation of WinRAR 3.90 x64. About three weeks ago I contacted the Spanish support services of WinRAR and they reported the issue to the developers. I've got the e-mails to probe it.

I have installed WinRAR, CCleaner, Firefox, etc. and the issue appears randomly. Now I have not experienced the issue for 5 days from now and I haven't done anything special to try to solve it.

IMHO the issue is completely related to Windows 7 and not to any of the third party software we are using. The issue is widespread and conditions of each user are different in many cases. Some have Firefox installed and others not, and same thing withe all other programs.

If Microsoft knows the issue they will solve it and we could create a page with signatures of all users who are experiencing this annoying error. This is the best way we have to solve it.

Thank you all for your help.
My System SpecsSystem Spec
27 Nov 2009   #173

Windows 7 Ultimate x64

I write from Spain. Sorry about my English.
It's very good mate, trust me! I know people in the UK who can't write English nearly half as well as you!

If Microsoft knows the issue they will solve it and we could create a page with signatures of all users who are experiencing this annoying error. This is the best way we have to solve it.
You know, I think you're on to something there, I was toying with the idea of a small site detailing the problem, with links to the various posts.

However, maybe an online petition might be a better way to go about it, what does everyone think?

I was going to say who would we petition though... I guess at the end of the day the only common denominator here is actually Microsoft.

IMHO there should be some sort of security measure in place that prevents 3rd party context menu handlers causing this type of chaos, perhaps if an application or utility is going to interact with Explorer on this level then they should have to pass some sort of certification not unlike x64 driver signing.

I might suggest this for the Windows 8 beta, if I get asked again...
My System SpecsSystem Spec

27 Nov 2009   #174

Windows 7 Professional 64 bit

Hi all,

When I first started to have the explorer crash problem, I had Firefox, Winrar, CCleaner, IE, MS Office etc... I firstly thought it was the OS so I did a second clean install but !DID NOT INSTALL ANY OF MY APPS OR SOFTWARE PACKAGES! and explorer... sooner crashed on me again so I dont thing it could be the packges you are using, I posted a regedit in the previous pages and mine has not crashed yet.
My System SpecsSystem Spec
27 Nov 2009   #175

Windows 7 Home Premium 64 bits

It's very good mate, trust me! I know people in the UK who can't write English nearly half as well as you!
Ja ja ja, I don't think so.

Thank you a lot.
My System SpecsSystem Spec
27 Nov 2009   #176


Quote   Quote: Originally Posted by Mr Smiley View Post
Hello My Friends

Thank you all for your regular updates, it's fantastic.

Now the bad news as far as my situation is concerned.

Stupid me, I was reading a post in the 'Drivers' section and decided to download a program called Driver Genius Pro. It was a WinZip file and after scanning it first with NOD32, I went to right-click to unblock it in 'Properties' and some very peculiar things happened like the whole Downloads Folder disappeared etc. and then the inevitable happened after 5 days of no issues, Windows Explorer stopped working for a short time. Then after downloading and installing the "out-of-date" drivers that Driver Genius suggested, I rebooted and it restarted and got as far as the desktop, but none of the start-up programs and icons appeared.

Moral to the story ... DO NOT use Driver Update Apps and while I'm at it, DO NOT use Registry Cleaners including CCleaner IMHO.

So what did I do next? I did a clean install, but the 32-bit version of Windows 7 Ultimate for the first time. The good news first. Response seems faster and my WEI score is actually higher than it was with 64-bit? My Memory for example (6 GB with 3.25 GB useable) has jumped from a WEI score of 7.6 to 7.9. Now work that out.

Now for the bad news. I installed my Windows Updates, and at some stage I believe when downloading the MS Office 2007 Standard Version updates (and Microsoft Silverlight), I have received a COM Surrogate/DllHost.exe Stopped working Critical Event (refer image).

BTW, I have not installed Firefox yet, I have IE8 enabled. Could it be the culperate, I don't know.

Regards, Smiley
are you back to square one with some crashing again or already fix the problem? I havent problems after fixed some update patch (MS with 2 files, Kaspersky update fix patch, latest Nvidia driver to 195 version) - I dont used CCleaner only TuneUp 2010 included update latest fix patch. Still working fine, no crashing. I also unchecked in Network (Printing File Sharing and Microsoft Client network) - still working fine.
My System SpecsSystem Spec
27 Nov 2009   #177
Mr Smiley


Hi Lucky098 and my other friends

I've just finished installing all of my software after a clean install earlier this afternoon of Windows 7 Ultimate x64.

Now, let me check my reliability history Lucky ... okay, good no issues thus far.

What have I done different this time around?

Installed MS Office 2007 without Outlook and Visio Viewer.

It's just a bit of an experiment which I hope pays off.

I've had terrible issues previously installing Office particularly with UAC at its default setting. The 'Bootstrapper' notification window has appeared and just as it seems to be starting the install, the window closes. I turned UAC off today and fortunately Office installed fine, but this time as mentioned, I chose not to install MS Outlook.

When I noticed the ole32.dll in the faulting module path of my most recent error event report as posted earlier, I think it might have something to do with Office?

What do I have installed? IE8, Windows Live Mail, DownloadStudio, AdobeAcrobat9 Extended, Photoshop CS3, XnView, EasyGif Animator, IZArc, Nero 9, WMP, QuickTime, RealPlayer, IMGBurn, SuperAntiSpyware, RocketDock, CCleaner, ESET Smart Security 4.

Cheers, Smiley
My System SpecsSystem Spec
27 Nov 2009   #178

Windows 7 Profesional 64 Bits

My explorer crashes remains, even with the IE 8 addons disabled... I'm using Mozilla, but I'm completely sure that if I uninstall Firefox, the crashes will return. There is something "odd" in Windows 7, that eventually lead the OS to a crash, independently of the installed apps.

It can be WinRAR, of course, it can be MS Office... but, as mentioned in a previous post, maybe the culprit is a hardware driver.

In my experience, I have to say that in certain days I'm free of explorer crashes, and I don't know why...

For more info, my apps: MS Office (Word, Excel, Powerpoint, Access, Publisher), Firefox, Thunderbird, Windows Live Mail, WL Messenger, Movie Maker, WMP12, WL Writer, CCleaner, Defraggler, Tuneup 2010, Infrarecorder, GIMP, Daemon Tools, VLC, K-Lite Codecpack, Nvidia Physx, Utorrent, Kaspersky IS 2010, XP Mode and a few games like Red Faction, Sacred 2, etc.
My System SpecsSystem Spec
27 Nov 2009   #179


my app software are: TuneUp 2010, Kaspersky I.S. 2010, Nvidia included Physx and 3D Glasses, Firefox 3.6 Beta 4, Nikon Tool (for my D5000 camera), Big Fish Games (Mostly are Hidden Object like Return to Ravenhearst which is great games - about 15 games on desktop icon on the left side), Logitech SetPoint 4.80, MS Keyboard driver, MS Office 2007 Pro Plus SP2, CounterSpy V3., Everset Ultimate for monitor CPU,GPU speed, temp,etc.. Media Centre, WMP12 and rest of with Windows 7 that i didnt disabled, Adobe Reader 9.2 and Flash Player (Didnt use Shockwave cos it seem only work on 32bits not 64bits), Adobe Air and sidebar I used are Calendar, Firefox Clock, TuneUp 2010 check-up, Everest Ultimate and Recycle Bin that all work fine - no crashing - I install by set "run as Admin" first then it begin to install... think some of my app has been fix the patch already.
My System SpecsSystem Spec
28 Nov 2009   #180

Windows 7 Profesional 64 Bits

Hi again. Yesterday I was cleaning a little bit my PC and unistalling apps that I no longer use. During the process, I saw a lot of Microsoft Visual C++ entries, so I uninstalled them all. However, I need Visual C++ for other apps- like certain games-, so I downloaded the Microsoft Visual C++ Redistributable SP1 2005 and 2008 (both 32 & 64 bits). Since that, explorer works fine... I hope definitly, but for the moment I'm a little bit sceptical.

Is this the solution or a merely chimera that is deceiving me?

My System SpecsSystem Spec

 Right Click on desktop causing Explorer.exe crash!!!

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