Been having random blue screens, minidumps attached.

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  1. Posts : 8
    W7
       #1

    Been having random blue screens, minidumps attached.


    I've been having a few bluescreens the last few days, it seems to happen at random but it was about 2 days apart. So far both of these bluescreens have happened while watching streams on twitch and not when playing games like League of Legends which I find odd or largely a coincidence. Both the bluescreens have been caused by ntoskrnl.exe+75169

    Either way any help would be greatly appreciated. Here is the two mimidumps of the bsod's.
      My Computer


  2. Posts : 15
    Windows 7 Ultimate x64
       #2
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  4. Posts : 8
    W7
    Thread Starter
       #4

    Golden said:
    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

    Here you go.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Code:
    fffff880`03567010  0000007f`fffffff8
    fffff880`03567018  fffff880`0fbd94caUnable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x9754ca
    fffff880`03567020  fffffa80`092dd000
    fffff880`03567028  fffff880`0014b825
    1. Uninstall your video card drivers and software, then follow this
    Drivers - Clean Left over Files after Uninstalling

    2. Downlaod and reinstall your video card drivers using this
    NVIDIA Drivers - Avoid Problems
      My Computer


  6. Posts : 8
    W7
    Thread Starter
       #6

    Golden said:
    Code:
    fffff880`03567010  0000007f`fffffff8
    fffff880`03567018  fffff880`0fbd94caUnable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x9754ca
    fffff880`03567020  fffffa80`092dd000
    fffff880`03567028  fffff880`0014b825
    1. Uninstall your video card drivers and software, then follow this
    Drivers - Clean Left over Files after Uninstalling

    2. Downlaod and reinstall your video card drivers using this
    NVIDIA Drivers - Avoid Problems
    Ok did that. Anything else or should I now wait to see if it happens again?

    Either way thank you for the assistance thus far.
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    Try this to see if we can get a quick BSOD - follow carefully:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  8. Posts : 8
    W7
    Thread Starter
       #8

    Golden said:
    Try this to see if we can get a quick BSOD - follow carefully:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
    Was not able to boot with verifier as the PC would not boot, could not get it to boot into safe mode either. I had to system restore back to the point I made before attempting. I however did just get another BSOD while in a game of League, attached the dump.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Code:
    0: kd> !thread
    GetPointerFromAddress: unable to read from fffff800030b6000
    THREAD fffffa800a42db50  Cid 0194.091c  Teb: 000007fffff32000 Win32Thread: 0000000000000000 RUNNING on processor 0
    Not impersonating
    GetUlongFromAddress: unable to read from fffff80002ff5ba8
    Owning Process            fffffa80093f8060       Image:         avgrsa.exe
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      116715       
    Context Switch Count      162692         IdealProcessor: 0             
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address 0x000007feff1f4f90
    Stack Init fffff88005898c70 Current fffff88005897f30
    Base fffff88005899000 Limit fffff88005893000 Call 0
    Mmmm....lets test my theory, uninstall AVG completely, replace it with MSE.

    Monitor for further BSOD.
      My Computer


  10. Posts : 8
    W7
    Thread Starter
       #10

    Golden said:
    Code:
    0: kd> !thread
    GetPointerFromAddress: unable to read from fffff800030b6000
    THREAD fffffa800a42db50  Cid 0194.091c  Teb: 000007fffff32000 Win32Thread: 0000000000000000 RUNNING on processor 0
    Not impersonating
    GetUlongFromAddress: unable to read from fffff80002ff5ba8
    Owning Process            fffffa80093f8060       Image:         avgrsa.exe
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      116715       
    Context Switch Count      162692         IdealProcessor: 0             
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address 0x000007feff1f4f90
    Stack Init fffff88005898c70 Current fffff88005897f30
    Base fffff88005899000 Limit fffff88005893000 Call 0
    Mmmm....lets test my theory, uninstall AVG completely, replace it with MSE.

    Monitor for further BSOD.
    Removed AVG and installed MSE. However not long after that my PC completely froze, no bluescreen or dumps it just completely locked up and I had to power it down with the power button because it was hung.
      My Computer


 
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