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Windows 7: BSOD when watching videos in Firefox

02 Nov 2009   #1
HughShaw

Windows 7 Professional (x64)
 
 
BSOD when watching videos in Firefox

I've gotten 7 BSODs while watching Starcraft 2 battle reports from different sites. It has also happened with IE. The latest crash was from Gossip Gamer and most of the others were from Starcraft2.com. I have the latest drivers for my GTX 260 video card. Is there anything I can do besides avoid watching videos?
Quote   Quote: Originally Posted by Today's BSOD
INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff880094d1240
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff80002c7a9b8

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3D

PROCESS_NAME: firefox.exe

CURRENT_IRQL: 0

EXCEPTION_RECORD: fffff880094d19e8 -- (.exr 0xfffff880094d19e8)
ExceptionAddress: fffff80002c7a9b8 (nt!KiChainedDispatch+0x0000000000000208)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 00000c7400000000
Attempt to write to address 00000c7400000000

TRAP_FRAME: fffff880094d1a90 -- (.trap 0xfffff880094d1a90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80055dcb60 rbx=0000000000000000 rcx=fffffa80055dcb60
rdx=00000c7400000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c7a9b8 rsp=fffff880094d1c20 rbp=fffff880094d1ca0
r8=0000000000000000 r9=fffff880048977a6 r10=0000000000000000
r11=fffff880094d1bc0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up di pl zr na po nc
nt!KiChainedDispatch+0x208:
fffff800`02c7a9b8 0002 add byte ptr [rdx],al ds:fb40:00000c74`00000000=??
Resetting default scope

MISALIGNED_IP:
nt!KiChainedDispatch+208
fffff800`02c7a9b8 0002 add byte ptr [rdx],al

LAST_CONTROL_TRANSFER: from fffff80002c7e469 to fffff80002c7ef00

STACK_TEXT:
fffff880`094d0988 fffff800`02c7e469 : 00000000`0000003d fffff880`094d1240 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`094d0990 fffff800`02c7a7a9 : 00000000`000e0000 00000000`07499011 fffff880`094d1240 fffff800`02cabe28 : nt!KiBugCheckDispatch+0x69
fffff880`094d0ad0 fffff800`02ca4bed : 00000000`0010001f fffff880`094d1240 fffff880`094d1a90 fffff880`094d19e8 : nt!KiInterruptHandler+0x29
fffff880`094d0b00 fffff800`02cac250 : fffff800`02dcc934 fffff880`094d0b78 fffff880`094d19e8 fffff800`02c0d000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`094d0b30 fffff800`02cb91b5 : fffff880`094d19e8 fffff880`094d1240 fffff880`00000000 00000000`0a6ce9d8 : nt!RtlDispatchException+0x410
fffff880`094d1210 fffff800`02c7e542 : fffff880`094d19e8 00000000`00049e98 fffff880`094d1a90 00000000`0cc0a000 : nt!KiDispatchException+0x135
fffff880`094d18b0 fffff800`02c7d0ba : 00000000`00000001 00000000`00049e98 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`094d1a90 fffff800`02c7a9b8 : 00000000`0003ff10 fffff880`094d1ca0 00000000`0cc0a000 00000000`0a6cf0d8 : nt!KiPageFault+0x23a
fffff880`094d1c20 00000000`72dfc630 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiChainedDispatch+0x208
00000000`0a6ce874 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x72dfc630


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiInterruptHandler+29
fffff800`02c7a7a9 90 nop

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiInterruptHandler+29

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: hardware

FAILURE_BUCKET_ID: X64_IP_MISALIGNED

BUCKET_ID: X64_IP_MISALIGNED

Followup: MachineOwner
Quote   Quote: Originally Posted by Yesterday's BSOD
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800964c170, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004947220, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+e7220
fffff880`04947220 803d31c0960000 cmp byte ptr [nvlddmkm+0xa53258 (fffff880`052b3258)],0

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`060ac9c8 fffff880`040caef8 : 00000000`00000116 fffffa80`0964c170 fffff880`04947220 00000000`00000000 : nt!KeBugCheckEx
fffff880`060ac9d0 00000000`00000116 : fffffa80`0964c170 fffff880`04947220 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`060ac9d8 fffffa80`0964c170 : fffff880`04947220 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`060ac9e0 fffff880`04947220 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0964c170
fffff880`060ac9e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`040cac02 : nvlddmkm+0xe7220


STACK_COMMAND: kb

FOLLOWUP_IP:
nvlddmkm+e7220
fffff880`04947220 803d31c0960000 cmp byte ptr [nvlddmkm+0xa53258 (fffff880`052b3258)],0

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: nvlddmkm+e7220

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4abfff56

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner



My System SpecsSystem Spec
.
02 Nov 2009   #2
usasma
Microsoft MVP

 
 

Please zip up all of your minidumps and upload/attach the .zip file with your next post. That may help us figure it out.
My System SpecsSystem Spec
02 Nov 2009   #3
Snufffed

 

Seems he stated the problem pretty clear.
1. Vista Driver
2. Win 7 X64
3. Video
4. Firefox

You might try install the driver in Vista Compatibility mode.
your card is listed as Compatible with Win 7.
You might try IE 8.
My System SpecsSystem Spec
.

02 Nov 2009   #4
HughShaw

Windows 7 Professional (x64)
 
 

I would zip them all, but all the minidumps are gone now for some reason. I have cut and pasted the contents of each minidump to save time.

It also crashed once during my test in IE8. Guess I just have to wait until the next driver release comes out. Anybody have any other ideas?
My System SpecsSystem Spec
Reply

 BSOD when watching videos in Firefox




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