BSOD at random times while computer is hybernating BCCode: 9f

kjs415 · 14 Oct 2014

Hello there seven forum!

I am having an issue with BSOD.
The short of it is that the computer runs fine while I am on it, however *sometimes* when I let the computer go to sleep at some point (usually within 24hr) the system shuts down randomly and then when I come back to it I have to boot it up again and I get the standard "Windows did not shut down properly, which mode would you like to start in" error.

In addition to the requested .dmp files,
here is the info from "Windows has recovered from an unexpected shutdown"

Thanks in advance!!
Cheers,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800D1A9060
BCP3: FFFFF80003C073D8
BCP4: FFFFFA8010D7D450
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

HonorGamer · 15 Oct 2014

Hello,

It seems that the collector didn't grab everything, can you run this free tool(created by another BSOD analyzer at EF) to get the MSINFO Tools & Downloads Archives - OMG Debugging!!!

Code:

Expected Frequency: 3500 
Actual Frequency: 3605 
Overclock Ratio: 1.03

Please reset the OC back to default settings, and Overclocks can be a cause of BSODs.

Code:

AiChargerPlus.sys           Wed Apr 18 20:17:35 2012 (4F8F67AF)

This driver belongs to some ASUS Utilities, please uninstall any ASUS Utilities you might have for testing purposes.

Post back results.
-Justin

kjs415 · 15 Oct 2014

Hi,

Thanks for your quick reply!
I'm at work currently but will be able to run that tool after I get home, probably 7pm EST.

I didn't realize that the computer was overclocked. I tried it once a few months ago and decided it wasn't worth it. I thought that I had set it back to default, I guess I was wrong, so I'll see if I can't figure out how to do that as well.

Cheers,

kjs415 · 16 Oct 2014

Here is the MSINFO.

sorry it took longer than expected.

HonorGamer · 17 Oct 2014

I'm deeply sorry for the late reply. Work, and now back in school along with a horrible sleep schedule makes it kinda difficult to keep on track.

But looking at the msinfo:

Code:

qknfd	ROOT\LEGACY_QKNFD\0000	This device is not present, is not working properly, or does not have all its drivers installed.

I looked that up and it is showing as adware. So to be safe, I suggest the following,

Full system scan using https://www.malwarebytes.org/. Make sure to chose the free version!

If you don't have a anti-virus, then I suggest a full system scan with Download Microsoft Security Essentials from Official Microsoft Download Center

If these don't work,
Please download and run ADWCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/

And

Please download and run Junkware Removal tool
http://www.bleepingcomputer.com/down...-removal-tool/

Post back results!

-Justin

kjs415 · 19 Oct 2014

Hey there HonorGamer,

Sorry it took a while for my reply, but I wanted to be sure that the problem had been fixed and I am happy to report that the malware program you suggested found and quarantined several bugs. Since running the program everything has worked fine.

Thanks so much for you help!