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Windows 7: BSOD HP Envy 1 month after clean OS install - help!

14 Oct 2014   #1

Win 7 Home Premium SP-1 64 bit
BSOD HP Envy 1 month after clean OS install - help!

I am suffering through the BSOD on my HP Envy laptop. I had a similar issue ~ a month ago and had to send it to HP and get a new hard drive.
BSOD came once a few days ago after I paused Hulu for a long time. After a restart, it booted fine. Now, BSOD came out of no where. I had shut down normally last night and on restart today, bingo, BSOD. It will not reboot normally, only in safe mode.
I don't play games on this laptop and rarely use any graphic-intensive programs.
33GB of free space on SSD after installing new OS.

Standard details are attached.

Any help is appreciated!

My System SpecsSystem Spec
15 Oct 2014   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Brady I am no expert with the dump files but I cannot see anything that sticks out to me.
So I would run a test on that hard drive gain having a new one doesn't mean it is not bad or somehow corrupt.
If you can get into safe mode run these < use the /f and /r options in Option2 if necessary
if these do not come up with anything and if you can keep it going for a bit run these
SeaTools for Windows | Seagate

and / or this
Free Partition Manager for Window PC | MiniTool Partition Wizard Free Edition > surface test see my pic (the Partition Wizard is a very handy tool to keep)
My System SpecsSystem Spec
15 Oct 2014   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi BradyT.

Most of the crash dumps are inaccessible. A few are readable, andthey are saying the same thing.
BugCheck 1000007E, {ffffffffc0000006, fffff80002d480a3, fffff88002df7558, fffff88002df6db0}

Probably caused by : hardware_disk

Followup: MachineOwner
The disc is a Micron SSD. I know a little about the brand, but you should try to check for any possible firmware update for the SSD.

Also, post a screenshot of the SSD using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Plus, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and teh touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Let us know the result.
My System SpecsSystem Spec

15 Oct 2014   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Thanks Arc I thought I was not reading it right as I was thinking the same thing myself re those reports. Although as you say the problem does look to me like a hard drive one.

Just to add the brand Micron firmware.
My System SpecsSystem Spec

 BSOD HP Envy 1 month after clean OS install - help!

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