New
#1
BSOD during Chrome, IE, or Windows Explorer
I bought this computer new in the box in the late Winter of 2012 and the following issue has presented itself since the first month I owned it. Upon waking up the laptop from slumber, it soon had Chrome freeze for a few minutes before I forced it to close. The only other application open was a request from Malwarebytes updater requesting I update the software, to which I said yes and then waited about 20 minutes while the application never progressed and appeared to be frozen as well. I tried to cancel the update and when it did not respond, I used the Windows menu to execute a restart. The restart got to the logging off message screen and stalled there for about 10 minutes before the screen went black and would not wake up to key press or any other action, although the hard drive was still spinning and the power lights all remained on. This is typical of previous symptoms. Almost as frequently the computer goes to blue screen.
I would love to have someone offer advice on how I might pursue a possible fix after the 12 month warranty has passed on this ASUS laptop, especially since I had sent it into them in that 12 month window and all they did was replace the Hard Drive. My concern is that it is a Motherboard manufacturing error and I am without any recourse of having the $1000 dollars I spent on this laptop somehow made good on with a laptop that works for more than a few hours before freezing and resting in a broken state until restart. Any ideas where I could begin to investigate my options?