New
#1
BSODs starting up again - 0x0000009F
I have just had a rather unproductive interchange with Arc, in which I'm afraid he got rather fed up with me! I made what was possibly a mistake in appending my new (?) problem to the BSOD thread I started back at the end of August, as I assumed they were related. Arc kept telling me to delete something that I deleted back then, and seemed very put out that I couldn't do it.
Arc keeps saying that there is a folder call GFI/Languard in Program Files (x86) but I can't see it on my machine. It occurs to me that he may have been looking at the old zip file, rather than the newer one that I attached a few days ago. Maybe the software only allows one zip file per thread - don't know! I am accordingly starting a new thread, and attaching the newer zip file again.
In the absence of clear guidance from Arc, I tried the following:
- deleted registry folders: sbfwimcl and sbfwimclmp
- deleted sbfwim.sys from windows/drivers folder
- restarted system
- no internet connection
- went back into registry and found deleted folders had come back
- restarted system - still no Internet connection
- did a System restore - as of yesterday
- did system restart and Internet is back - sbfwim.sys in Windows/drivers is back as well!
FYI I am running Vipre, which seems to use some sbfw modules - I did use Spybot S&D for several years, but uninstalled it when I switched to Vipre. Languard was still on my system, but when Arc recommended me to uninstall it, I couldn't as it was not on the Control Panel/Programs and Features.
I know you guys have access to tools and knowledge that I don't - is it possible that there are invisible folders on Program Files (x86), e.g. GFI - that I can't see but you guys can?
Help would be much appreciated! I was very enthusiastic about the level of support I got last time - this more recent experience hasn't been quite up to the same standard! :)
Paul Morrison