BSOD Windows 7 new install, reboot for unknown reason

dudu28 · 18 Oct 2014

Hello guys,

I would appreciate if you could help me, my problem is the following,

The computer has windows xp sp3 installed, I has tons of bloatware and then I decided to reinstalled and upgraded with windows 7sp1, the thing is that it continues to reboot every time I saw a video or tray to open a high def video, I'm not sure if this is related to the video card, but I installed the proper driver via windows update.

I attached the two windows minidump (dmp) file that it generates and my computer info on a .nfo file,
would be really helpful if someone can help me through the resolution of this problema

FROM THE WINDOWS EVENT VIEWER:

CRITICAL
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

ERROR
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x00000736, 0x0000000a, 0x00000000, 0x8ed5b944). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 101814-22869-01.

koolkat77 · 18 Oct 2014

Welcome to the forum.

Vtgkmodedx32.sys with description S3GIGP is a driver file from company S3 Graphics Co., Ltd. belonging to product S3 Graphics UMA-series Miniport.

Please uninstall this software and observe if the BSOD problem persists.

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

Drivers - Clean Left over Files after Uninstalling

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Downloads\dudo28_dmp_files\101814-24164-01.user_dudu28.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.x86fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0x82846000 PsLoadedModuleList = 0x8298f4d0
Debug session time: Sun Oct 19 00:27:41.797 2014 (UTC + 6:00)
System Uptime: 0 days 0:35:40.904
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {18e3319c, a, 0, 8d512603}

Unable to load image \SystemRoot\system32\DRIVERS\VTGKModeDX32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VTGKModeDX32.sys
*** ERROR: Module load completed but symbols could not be loaded for VTGKModeDX32.sys
Probably caused by : VTGKModeDX32.sys ( VTGKModeDX32+3a603 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 18e3319c, memory referenced
Arg2: 0000000a, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8d512603, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 829af84c
Unable to read MiSystemVaType memory at 8298ee20
 18e3319c 

CURRENT_IRQL:  a

FAULTING_IP: 
VTGKModeDX32+3a603
8d512603 8bec            mov     ebp,esp

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  WinSAT.exe

TRAP_FRAME:  9e9e4c04 -- (.trap 0xffffffff9e9e4c04)
ErrCode = 00000000
eax=85755000 ebx=030df1b0 ecx=00000001 edx=00000001 esi=855a29d8 edi=85bb4780
eip=8d512603 esp=9e9e4c78 ebp=9e9e4ca4 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
VTGKModeDX32+0x3a603:
8d512603 8bec            mov     ebp,esp
Resetting default scope

EXCEPTION_RECORD:  85bb4780 -- (.exr 0xffffffff85bb4780)
Cannot read Exception record @ 85bb4780

LAST_CONTROL_TRANSFER:  from 8d512603 to 82886b7f

STACK_TEXT:  
9e9e4c04 8d512603 badb0d00 00000001 85755ca0 nt!KiTrap0E+0x1b3
WARNING: Stack unwind information not available. Following frames may be wrong.
9e9e4c78 8d527f4f 85755000 00000000 00000000 VTGKModeDX32+0x3a603
9e9e4ca4 8d52845b 85755000 00000000 00420000 VTGKModeDX32+0x4ff4f
9e9e4ce4 8de3eb14 85755000 00000000 9e9e4d08 VTGKModeDX32+0x5045b
9e9e4cf4 8de4ed59 85bb4780 85757920 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17
9e9e4d08 8287fe1d 85bb4780 85757920 00000000 dxgkrnl!DpiFdoLineInterruptRoutine+0x12
9e9e4d08 6cae4172 85bb4780 85757920 00000000 nt!KiInterruptDispatch+0x6d
030df1b0 00000000 00000000 00000000 00000000 0x6cae4172


STACK_COMMAND:  kb

FOLLOWUP_IP: 
VTGKModeDX32+3a603
8d512603 8bec            mov     ebp,esp

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  VTGKModeDX32+3a603

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: VTGKModeDX32

IMAGE_NAME:  VTGKModeDX32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  48f7f1f4

FAILURE_BUCKET_ID:  0xD1_VTGKModeDX32+3a603

BUCKET_ID:  0xD1_VTGKModeDX32+3a603

Followup: MachineOwner
---------

0: kd> lmvm VTGKModeDX32
start    end        module name
8d4d8000 8d5a9000   VTGKModeDX32 T (no symbols)           
    Loaded symbol image file: VTGKModeDX32.sys
    Image path: \SystemRoot\system32\DRIVERS\VTGKModeDX32.sys
    Image name: VTGKModeDX32.sys
    Timestamp:        Fri Oct 17 08:01:24 2008 (48F7F1F4)
    CheckSum:         000C93CB
    ImageSize:        000D1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4