Blue Screen of death while browsing the internet

shoubhik · 19 Oct 2014

My computer restarts itself showing a BSOD message while browsing the internet. Mainly when I am browsing more than one tab at a time and heavy volume sites like Facebook,Amazon etc.
I checked all the drivers and all of them are up to date. Also checked the memory using the Windows Memory Diagnostic Tool and the memory seems fine. The computer core temperature is also within range.
One problem that I think might be the reason is that I have not replaced my CMOS chip for a long time. Can the problem be because of it?
Kindly help.

koolkat77 · 19 Oct 2014

Welcome to the forum.

Please update the Intel Graphics Driver: Driver Reference Table

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Downloads\SHOUBHIK-PC-Sun_10_19_2014__23722_96\101914-35677-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0x82a07000 PsLoadedModuleList = 0x82b505b0
Debug session time: Sun Oct 19 09:34:02.288 2014 (UTC + 6:00)
System Uptime: 0 days 0:11:04.036
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {84ddb510, 8fe299b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 84ddb510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8fe299b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+119b0
8fe299b0 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8c9b8b74 903a1fb3 00000116 84ddb510 8fe299b0 nt!KeBugCheckEx+0x1e
8c9b8b98 9039699c 8fe299b0 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8c9b8bbc 8f14592c 00000000 00000102 864e5788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8c9b8c34 8f16fa7c fffffcfb 0000a56b 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8c9b8c5c 8f17019d 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8c9b8c98 8f14c8f0 8c9b8c90 84ec25c8 84f5b910 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8c9b8d28 8f171501 864e5788 82a3db99 864e5788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8c9b8d3c 8f1715bd 864e5788 00000000 8653dc48 dxgmms1!VidSchiRun_PriorityTable+0xf
8c9b8d50 82c10141 864e5788 a98dfb48 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8c9b8d90 82ab7559 8f17153e 864e5788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+119b0
8fe299b0 55              push    ebp

SYMBOL_NAME:  igdkmd32+119b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

Followup: MachineOwner
---------

1: kd> lmvm igdkmd32
start    end        module name
8fe18000 90315000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Thu May 07 00:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4