BSOD issue


  1. Posts : 4
    Win7 64bit
       #1

    BSOD issue


    Is the problem a USB port if so how do I fix this? My usb port failed a few months ago and only now have I started getting BSOD's... Please halp!


    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Deferred srv*DownstreamStore*http://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*DownstreamStore*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`0328c890
    Debug session time: Sun Oct 19 11:38:49.827 2014 (UTC + 1:00)
    System Uptime: 0 days 6:47:29.786
    Loading Kernel Symbols
    .

    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.

    ..............................................................
    ................................................................
    ................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck FE, {8, 6, b, fffffa800ac9e000}

    Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 000000000000000b, TimeoutCode
    Arg4: fffffa800ac9e000

    Debugging Details:
    ------------------


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    BUGCHECK_STR: 0xFE

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

    LAST_CONTROL_TRANSFER: from fffff8800403aa5c to fffff800030bebc0

    STACK_TEXT:
    fffff880`033a1ad8 fffff880`0403aa5c : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`0000000b : nt!KeBugCheckEx
    fffff880`033a1ae0 fffff800`033b5c93 : fffffa80`0a059050 00000000`00000001 ffffffff`dc3a58a0 fffff800`032642d8 : usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880`033a1b40 fffff800`030c8261 : fffff800`032642d8 fffff800`033b5c01 fffffa80`06d74b00 fffffa80`00000000 : nt!IopProcessWorkItem+0x23
    fffff880`033a1b70 fffff800`0335a73a : 00000000`00000000 fffffa80`06d74b50 00000000`00000080 fffffa80`06d02040 : nt!ExpWorkerThread+0x111
    fffff880`033a1c00 fffff800`030af8e6 : fffff880`03165180 fffffa80`06d74b50 fffff880`0316ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`033a1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    usbhub!UsbhHubProcessChangeWorker+ec
    fffff880`0403aa5c cc int 3

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: usbhub!UsbhHubProcessChangeWorker+ec

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: usbhub

    IMAGE_NAME: usbhub.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 52954dd0

    IMAGE_VERSION: 6.1.7601.18328

    FAILURE_BUCKET_ID: X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    BUCKET_ID: X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:x64_0xfe_usbhub!usbhhubprocesschangeworker+ec

    FAILURE_ID_HASH: {b9c3ad3d-f5ac-262b-64c5-078b70d18563}

    Followup: MachineOwner
    ---------
    Last edited by BrunoMan; 20 Oct 2014 at 00:39.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a report here.
      My Computer


  3. Posts : 4
    Win7 64bit
    Thread Starter
       #3

    Ok I have attached the file that was needed.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    If you don't get a reply in 24 hours, bump the thread.
      My Computer


  5. Posts : 4
    Win7 64bit
    Thread Starter
       #5

    bump
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Okay so I checked the dump.

    What are the devices connected to the USB ports?
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Downloads\MATT-PC-20_10_2014__63626_90\101914-19578-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`0328c890
    Debug session time: Sun Oct 19 16:38:49.827 2014 (UTC + 6:00)
    System Uptime: 0 days 6:47:29.786
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FE, {8, 6, b, fffffa800ac9e000}
    
    Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 000000000000000b, TimeoutCode
    Arg4: fffffa800ac9e000
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xFE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8800403aa5c to fffff800030bebc0
    
    STACK_TEXT:  
    fffff880`033a1ad8 fffff880`0403aa5c : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`0000000b : nt!KeBugCheckEx
    fffff880`033a1ae0 fffff800`033b5c93 : fffffa80`0a059050 00000000`00000001 ffffffff`dc3a58a0 fffff800`032642d8 : usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880`033a1b40 fffff800`030c8261 : fffff800`032642d8 fffff800`033b5c01 fffffa80`06d74b00 fffffa80`00000000 : nt!IopProcessWorkItem+0x23
    fffff880`033a1b70 fffff800`0335a73a : 00000000`00000000 fffffa80`06d74b50 00000000`00000080 fffffa80`06d02040 : nt!ExpWorkerThread+0x111
    fffff880`033a1c00 fffff800`030af8e6 : fffff880`03165180 fffffa80`06d74b50 fffff880`0316ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`033a1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    usbhub!UsbhHubProcessChangeWorker+ec
    fffff880`0403aa5c cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbhub
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52954dd0
    
    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    
    BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 4
    Win7 64bit
    Thread Starter
       #7

    Razor Keyboard and Mouse & Turtle Beach head set. They all work fine
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Enable Driver Verifier to see if it catches any misbehaving driver:
      My Computer


 

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