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Windows 7: help dumping (I know it sounds funny

02 Nov 2009   #1
markm2009

vista / win 7
 
 
help dumping (I know it sounds funny

can someone clear this up for me or tell me what im doing wrong

im trying to make a mini dump so i can upload it

i have installed the 64bit non itanium debugger, made it the handler succesfully at the cmd prompt in admin mode and have set the file symbol path to

SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols

is that all i should need to do??

all my freezes have been hard lockups and everytime i have gone back into the debugger and clicked open crash dump i cant find one

FYI

im running 64bit pro and i have debugger installed at c:\debugger


am idoing something wrong or do i not get a dumpfile from a hard lockup??


and to top all this i have just found out abit dont make motherboards anymore so no win 7 drivers for me!!

thanks once again

mark



My System SpecsSystem Spec
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02 Nov 2009   #2
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by markm2009 View Post
all my freezes have been hard lockups and everytime i have gone back into the debugger and clicked open crash dump i cant find one
Have rep for being methodical, and for highlighting something that I should add to the "BSOD analysis" walkthrough.

Namely, "this doesn't work for OS hangs"

A minidump is generated in response to something in the OS or a kernel-mode driver pressing the panic button by calling the KeBugCheckEx function. A complete hang/lockup is fundamentally different because nobody is panicking in that way - either a driver has done something to make the OS unresponsive (but still happy), or the hardware itself is making it impossible to continue operating.

It's possible to purposefully trigger a BSOD, and thus generate a memory dump at (almost) any time, but for reasons difficult to explain succinctly that is not a viable means of troubleshooting over a web forum. (It is, however, precisely how they troubleshoot lockups on big server systems worth the effort.)

Can you describe the history and circumstances of your lockups in a bit more detail?

Quote   Quote: Originally Posted by markm2009 View Post
...and to top all this i have just found out abit dont make motherboards anymore so no win 7 drivers for me!!
*sigh* I preferred Abit boards myself. Now I've got a P35Pro sitting here looking slightly sad because (suspected) bugs in its BIOS won't allow for VT to stay consistently enabled. Every time I restart, I have to go through the rigmarole of re-enabling virtualisation support in the BIOS. But enough about my woes...
My System SpecsSystem Spec
02 Nov 2009   #3
markm2009

vista / win 7
 
 

thanks for pointing that out, dont i look stupid now

it boots ok and is normally fine looking through my computer etc, but then as soon as i go on the net it will crash within 3-5 minutes

would you recommend a new graphics card (i have radeon x1650 pro) or motherboard or both? and do you know if any mobo's are marked 7 compatable yet?


thanks for the speedy reply

mark

sorry to hear about your mobo btw
My System SpecsSystem Spec
.

02 Nov 2009   #4
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by markm2009 View Post
thanks for pointing that out, dont i look stupid now
No, in fact you look rather clever, because that is by far the most sophisticated method to troubleshoot a lockup, and you seem to have arrived there instinctively. Unfortunately, the complexity of the procedure prevents its use for our purposes here, and it's necessary to do some trial-and-error stuff instead.

Quote   Quote: Originally Posted by markm2009 View Post
it boots ok and is normally fine looking through my computer etc, but then as soon as i go on the net it will crash within 3-5 minutes
Does it happen if you test in [safe mode + net]? Press F8 at startup to get there.

Are the NIC drivers up-to-date?

Does it still happen if you temporarily uninstall (disabling is not good enough) all anti-virus and 3rd-party firewall utilities?

Quote   Quote: Originally Posted by markm2009 View Post
would you recommend a new graphics card (i have radeon x1650 pro) or motherboard or both? and do you know if any mobo's are marked 7 compatable yet?
There's no particular reason, yet, to suspect a hardware fault. I'd recommend doing some testing first, along the lines of the suggestions above. Answers to those questions may lead to additional troubleshooting options.

Quote   Quote: Originally Posted by markm2009 View Post
sorry to hear about your mobo btw
*sniff* Thanks!
My System SpecsSystem Spec
02 Nov 2009   #5
markm2009

vista / win 7
 
 
sleep!

thanks for the pointers H2SO4 its 1am in the morning here now so im going to get some sleep, i will go through your suggestions tommorow now and post back the results

regards

mark
My System SpecsSystem Spec
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 help dumping (I know it sounds funny




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