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Windows 7: Random BSOD, STOP 0x0000000A, unknown cause

20 Oct 2014   #1

Window 7 Pro x64
Random BSOD, STOP 0x0000000A, unknown cause

'Ello Forum, just want to first say that this forum really helps me out at work when I'm diagnosing a customer's computer, and I really appreciate it.

Now, with that out of the way, I'm having a bluescreen error. Obviously. In particular, a completely random BSOD that I cannot figure out. At this point, it has happened 3 times in the last two days, once while playing Battlefield 4, once while browsing the internet in Chrome (64 bit Chrome if that matters), and once while I was at work and the computer was sitting idle, doing absolutely nothing. I thought the first BSOD was a result of my hefty overclock (As it has been known to cause the occasional crash) and the second I blamed on Google Chrome being bad. I also deleted the crash dumps for those two crashes with my weekly run of Disk Cleanup.

Enough rambling, attached is the most recent crash dump from today's idle crash. Any help on this would be appreciated greatly. Let me know if there is any information I left out that you need, and I am open to any and all troubleshooting suggestions at this point.

My System SpecsSystem Spec
21 Oct 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Hard to say anything with one dump file.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Memtest should be done overnight.
My System SpecsSystem Spec
22 Oct 2014   #3

Window 7 Pro x64

So, I managed to run memtest86+ and it didn't find any errors. No bluescreens since I made the original post, either. Whatever the issue was, it seems to have resolved itself. Will post again if BSODs start popping up again. Thanks for the help.
My System SpecsSystem Spec

22 Oct 2014   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Hope the luck continues.
My System SpecsSystem Spec

 Random BSOD, STOP 0x0000000A, unknown cause

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