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Windows 7: BSOD running Norton Internet Security full system scan

21 Oct 2014   #1

Windows 7 Professional SP1 64bit
BSOD running Norton Internet Security full system scan

Hello, everytime I am running the full system scan of Norton Internet Security the system runs into a BSOD.

This happens shorty after the start of the scan. The system says goodbye within 1..2 seconds after starting the scan.

BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800F413028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Additional information has been collected by DM Log Collector, see attached file.

Thanks for your help in advance.

Regs, Helmut.

My System SpecsSystem Spec
21 Oct 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Could you say a temporary Goodbye to Norton? Uninstall Norton and use MSE in its place.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
My System SpecsSystem Spec
22 Oct 2014   #3

Windows 7 Professional SP1 64bit

Thanks for the welcome and for your support.

I removed Norton and installed the sw as proposed.

The system info created after the set-up is stored in the attached zip-file.
My System SpecsSystem Spec

22 Oct 2014   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Let us know if you still bsod.
My System SpecsSystem Spec
23 Oct 2014   #5

Windows 7 Professional SP1 64bit

Actual Status: No BSODs after de-installing NIS and switching to MSE.

In the meantime I had
- 2 scans of MSE and malwarebytes
- a 6 hours run of Prime95

All checks were successful without errors.

Regs, Helmut
My System SpecsSystem Spec
27 Oct 2014   #6

Windows 7 Professional SP1 64bit

Well, no more BSOD since de-installing Norton Internet Security.

Anyone a guess what caused the BSODs?

Is it NIS doing strange things to a proper system or do I have to put some efforts in finding the "real" problem in my system?

Thanks again for your support,
My System SpecsSystem Spec
27 Oct 2014   #7

Windows 10 Pro/ Windows 10 Pro Insider

I'm not sure what you mean. But Norton is a well know cause of BSODs, and removing it has hade you stop having them. It would appear you have found that the cause was Norton. I hope that answers your question. If not, please explain and I'll try to give you an answer. I don't know exactly what Norton does, other than put a lot of registry entries in places it shouldn't, apparently, but whatever it does, it causes a lot of people, like you, to have problems.
My System SpecsSystem Spec

 BSOD running Norton Internet Security full system scan

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