BSOD After opening Chrome

I built my own computer about 2-3 months ago. It was working fine for about a month or two, then I had issues but I was able to fix them. About a month later, it was having issues again where it was freezing up and wouldn't let me do anything. After extensive research, I found out that it was one of the third party services that was causing it. I was able to fix that yesterday by disabling the third party service.

All day yesterday, I was able to play games, browse the internet, all the normal stuff I usually do. It was lightning fast and I had no issues until the evening. In the evening, I noticed that Google Chrome was being very slow, but everything else on my computer was fast. After I closed it and tried re-opening it, it decided not to open at all and looked like it was opening in the task manager but didn't properly open like it should. I clicked on it a bunch of times to try and get it to open, but I'm not sure if that influenced what happened next. After a few minutes of that, I opened internet explorer to try and find a solution to my problem. About 10 seconds after I opened IE, I was greeted by a blue screen, and then it restarted. After it restarted, it was acting normal again, but I am posting this because I don't think this is normal.

I'm not sure if opening IE with Google Chrome already trying to be opened was a bad combination and it crashed, or if it was a simple bug. That's why I am posting here. I have attached my zip file containing the files from the DM Log Collector.

Arc said:

Hi WiredHF.

Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.

Let us know the results.
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Code:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

Ok, I will do that when I have a chance. I'm currently posting this from my laptop because neither Chrome or internet explorer are working on my desktop currently. I'm really thinking about just re-installing windows.

Also, this is a software issue, correct? I just built this computer a little less than 3 months ago and there shouldn't be any issues with the hardware.

Arc said:

WiredHF said:

Arc said:

Hi WiredHF.

Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.

Let us know the results.
__________________________________

Code:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

Ok, I will do that when I have a chance. I'm currently posting this from my laptop because neither Chrome or internet explorer are working on my desktop currently. I'm really thinking about just re-installing windows.

Also, this is a software issue, correct? I just built this computer a little less than 3 months ago and there shouldn't be any issues with the hardware.

No, not correct, read my post properly.

Oh, I'm sorry about that. I ended up reinstalling windows because this was making me mad. I still wanted to do this test though to be sure.

After installing this program, I ran a quick test. Right after it started, it popped up with this error:

"Quick Test on drive 2 did not complete!
Status code = 07 (Failed read test element), Failure checkpoint = 97
(Unknown Test)
SMART self-test did not complete on drive 2!"

Arc said:

You should have trusted the person who is helping you. They know what they are saying. It would have at least saved the effort of a clean install.

WiredHF said:

Oh, I'm sorry about that. I ended up reinstalling windows because this was making me mad. I still wanted to do this test though to be sure.

After installing this program, I ran a quick test. Right after it started, it popped up with this error:

"Quick Test on drive 2 did not complete!
Status code = 07 (Failed read test element), Failure checkpoint = 97
(Unknown Test)
SMART self-test did not complete on drive 2!"

As the system is new, ask the vendor for a replacement disc.

I only did a clean install due to the fact that I didn't have anything to lose.

I think that the drive just failed or something because I just had another BSOD and now it's not letting me access that drive. I bought it from NCIX ~3 months ago so I'm not sure how good their customer support is.

Any ideas on why this could've happened? Is there a possibility of faulty new hard drives?

Arc said:

WiredHF said:

Any ideas on why this could've happened? Is there a possibility of faulty new hard drives?

This is not a question, man! A disc is failing because it is failing. Nothing else. Clean and simple.

New or old, it is failing.

Ok, thanks for the help. I am new to these kinds of things and didn't realize this. I'm trying to talk to a customer service rep now about the faulty drive.