Random BSOD during normal use

wharrison9 · 25 Oct 2014

When just using my computer, I get a BSOD. When the PC reboots I get this response in a window "Windows has recovered from an unexpected shutdown"

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004CC1028
BCP3: 00000000BE000000
BCP4: 0000000000800400
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102514-19656-01.dmp
C:\Users\William\AppData\Local\Temp\WER-64334-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Golden · 25 Oct 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

wharrison9 · 26 Oct 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Here is that file

Golden · 26 Oct 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004cc1028, be000000, 800400}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

Code:

Start Menu\Programs\AVG PC Tuneup 2011	Public:Start Menu\Programs\AVG PC Tuneup 2011	Public
Start Menu\Programs\AVG PC Tuneup 2011\Utilities	Public:Start Menu\Programs\AVG PC Tuneup 2011\Utilities	Public

At first glance it appears to be a hardware issue, but lets just test a hunch I have. Uninstall TuneUp software listed above, and reboot the system.

Now lets force a BSOD and see what happens - follow this guide please:
Driver Verifier - Enable and Disable

wharrison9 · 26 Oct 2014

I uninstalled the PC tuneup and followed the instructions and got this BSOD (img attached), with this error

Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	2057

Additional information about the problem:
  BCCode:	124
  BCP1:	0000000000000000
  BCP2:	FFFFFA8005B80028
  BCP3:	00000000BE000000
  BCP4:	0000000000800400
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\102614-19390-01.dmp
  C:\Users\William\AppData\Local\Temp\WER-101088-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Golden · 26 Oct 2014

Ok. You need to proceed to determining which hardware component is at fault. Leave TuneUp uninstalled - its not needed.

RAM - Test with Memtest86+
CPU - Stress Test Using IntelBurnTest

wharrison9 · 26 Oct 2014

identified problem, faulty Ram thanks for your help

Golden · 26 Oct 2014