Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD after windows updates

26 Oct 2014   #1

Windows 7 Home Premium x64
BSOD after windows updates

I have an Acer laptop model 7750G-6634, I5-2410m, 8gig ddr3, windows 7 home premium x64

After not running updates for over a year, because i was in Afghanistan, i ran windows 7 updates. After running the updates my laptop will blue screen randomly. I did a role back with no success. I reinstalled windows 7 back to factory and ran updates with the same issue. I ran PC check with no errors.

My BSOD has an error code of 0x0000050. I searched it and found a hot fix for windows 7. Ran the hot fix will no success. My laptop still blue screens randomly.

I have uploaded my zip file from the BSOD.

Any and all help will be appreciated.


My System SpecsSystem Spec
27 Oct 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Seems like the BSOD were caused by Intel Graphics Driver.

Update it to the latest version and see if the BSOD problems persist.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\admin\Downloads\DCOTUGNO-PC-Sun_10_26_2014_225042_29\102614-12090-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02c65000 PsLoadedModuleList = 0xfffff800`02ea8890
Debug session time: Mon Oct 27 08:37:27.501 2014 (UTC + 6:00)
System Uptime: 0 days 0:06:28.360
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff88165bbb360, 0, fffff88009f6ba18, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15aa18 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: fffff88165bbb360, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88009f6ba18, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000005, (reserved)

Debugging Details:

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f12100
GetUlongFromAddress: unable to read from fffff80002f121c0
 fffff88165bbb360 Nonpaged pool

fffff880`09f6ba18 8b0408          mov     eax,dword ptr [rax+rcx]





PROCESS_NAME:  csrss.exe


TRAP_FRAME:  fffff8800409c9e0 -- (.trap 0xfffff8800409c9e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800a99ab60 rbx=0000000000000000 rcx=000000015b220800
rdx=fffffa800b85da00 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88009f6ba18 rsp=fffff8800409cb70 rbp=fffffa800ad96940
 r8=0000000000000001  r9=fffff8800409cbd0 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fffff880`09f6ba18 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`65bbb360=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d575b3 to fffff80002cdabc0

fffff880`0409c878 fffff800`02d575b3 : 00000000`00000050 fffff881`65bbb360 00000000`00000000 fffff880`0409c9e0 : nt!KeBugCheckEx
fffff880`0409c880 fffff800`02cd8cee : 00000000`00000000 fffff881`65bbb360 fffff880`00bf0300 fffff880`0409cf70 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0409c9e0 fffff880`09f6ba18 : fffffa80`09a42000 fffffa80`0b85da00 fffffa80`09a42000 fffffa80`0b85da00 : nt!KiPageFault+0x16e
fffff880`0409cb70 fffffa80`09a42000 : fffffa80`0b85da00 fffffa80`09a42000 fffffa80`0b85da00 fffffa80`09a42000 : igdpmd64+0x15aa18
fffff880`0409cb78 fffffa80`0b85da00 : fffffa80`09a42000 fffffa80`0b85da00 fffffa80`09a42000 fffff880`0ad91040 : 0xfffffa80`09a42000
fffff880`0409cb80 fffffa80`09a42000 : fffffa80`0b85da00 fffffa80`09a42000 fffff880`0ad91040 fffffa80`0a7d5298 : 0xfffffa80`0b85da00
fffff880`0409cb88 fffffa80`0b85da00 : fffffa80`09a42000 fffff880`0ad91040 fffffa80`0a7d5298 fffff880`00000000 : 0xfffffa80`09a42000
fffff880`0409cb90 fffffa80`09a42000 : fffff880`0ad91040 fffffa80`0a7d5298 fffff880`00000000 fffffa80`0ad94ff8 : 0xfffffa80`0b85da00
fffff880`0409cb98 fffff880`0ad91040 : fffffa80`0a7d5298 fffff880`00000000 fffffa80`0ad94ff8 fffff880`09f6be4c : 0xfffffa80`09a42000
fffff880`0409cba0 fffffa80`0a7d5298 : fffff880`00000000 fffffa80`0ad94ff8 fffff880`09f6be4c fffffa80`0ad94fe8 : 0xfffff880`0ad91040
fffff880`0409cba8 fffff880`00000000 : fffffa80`0ad94ff8 fffff880`09f6be4c fffffa80`0ad94fe8 fffffa80`0b85da00 : 0xfffffa80`0a7d5298
fffff880`0409cbb0 fffffa80`0ad94ff8 : fffff880`09f6be4c fffffa80`0ad94fe8 fffffa80`0b85da00 fffffa80`00000001 : 0xfffff880`00000000
fffff880`0409cbb8 fffff880`09f6be4c : fffffa80`0ad94fe8 fffffa80`0b85da00 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`0ad94ff8
fffff880`0409cbc0 fffffa80`0ad94fe8 : fffffa80`0b85da00 fffffa80`00000001 fffff880`00000001 fffffa80`0b85da00 : igdpmd64+0x15ae4c
fffff880`0409cbc8 fffffa80`0b85da00 : fffffa80`00000001 fffff880`00000001 fffffa80`0b85da00 fffff880`0409ccc8 : 0xfffffa80`0ad94fe8
fffff880`0409cbd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0b85da00 fffff880`0409ccc8 fffffa80`0ad951a8 : 0xfffffa80`0b85da00
fffff880`0409cbd8 fffff880`00000001 : fffffa80`0b85da00 fffff880`0409ccc8 fffffa80`0ad951a8 fffffa80`0ad95608 : 0xfffffa80`00000001
fffff880`0409cbe0 fffffa80`0b85da00 : fffff880`0409ccc8 fffffa80`0ad951a8 fffffa80`0ad95608 fffffa80`00000001 : 0xfffff880`00000001
fffff880`0409cbe8 fffff880`0409ccc8 : fffffa80`0ad951a8 fffffa80`0ad95608 fffffa80`00000001 fffffa80`09a42000 : 0xfffffa80`0b85da00
fffff880`0409cbf0 fffffa80`0ad951a8 : fffffa80`0ad95608 fffffa80`00000001 fffffa80`09a42000 fffffa80`00000000 : 0xfffff880`0409ccc8
fffff880`0409cbf8 fffffa80`0ad95608 : fffffa80`00000001 fffffa80`09a42000 fffffa80`00000000 fffffa80`0b85da00 : 0xfffffa80`0ad951a8
fffff880`0409cc00 fffffa80`00000001 : fffffa80`09a42000 fffffa80`00000000 fffffa80`0b85da00 00000000`00000001 : 0xfffffa80`0ad95608
fffff880`0409cc08 fffffa80`09a42000 : fffffa80`00000000 fffffa80`0b85da00 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
fffff880`0409cc10 fffffa80`00000000 : fffffa80`0b85da00 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`09a42000
fffff880`0409cc18 fffffa80`0b85da00 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`0409cc20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0b85da00
fffff880`0409cc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1


fffff880`09f6ba18 8b0408          mov     eax,dword ptr [rax+rcx]


SYMBOL_NAME:  igdpmd64+15aa18

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys


FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+15aa18

BUCKET_ID:  X64_0x50_igdpmd64+15aa18

Followup: MachineOwner

3: kd> lmvm igdpmd64
start             end                 module name
fffff880`09e11000 fffff880`0a9c2bc0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        Sat Mar 26 07:17:43 2011 (4D8D3EB7)
    CheckSum:         00BBA692
    ImageSize:        00BB1BC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

 BSOD after windows updates

Thread Tools

Similar help and support threads
Thread Forum
BSOD after installing NVidia updates and other driver updates
Hello, I am hoping someone can provide some assistance in getting rid of this BSOD problem. Here is what happened. I was using two driver update programs: One called Driver Booster 2 by Iobit and the other called Slimdrivers. I updated various drivers including Nvidia which I had...
BSOD Help and Support
BSOD due to Windows Updates...I think
Attached please find my latest DM collection dump. I believe my problems are due to the Window updates in August. If I check my system reliability report, all my problems started happening the day the updates were placed on my system. Hope someone can help Thanks
BSOD Help and Support
Windows 7 updates same for updates every time it checks for updates
For the past day windows wants to install the same 4 updates over and over, I have windows update set to download and let me choose when to install. I can't understand why I even need them, as I uninstalled net framework. Notice how the update at 8:17 AM., KB2656368, is the same as one of...
Windows Updates & Activation
BSOD After Windows updates
Hi all. Haven't used this computer for several months now. It's a bit sticky to start but it works. Problem occurred when opened a new web-page on the browser just after a Windows update of computer. Thanks for your help! System stats. Operating System MS Windows 7 Ultimate 64-bit SP1...
BSOD Help and Support
BSOD after windows updates
Hello, New computer (3 months old), Acer desktop AX5900. Core i3. Windows 7 home premium 64bit. Started intermitent BSODs after a monthly windows update. Scrolled back and all fine. Happened again in similar circumstances so downloaded updates in twos and threes. Seemed ok for a bit. Now again....
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:49.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App