BSOD after windows updates

Dcotugno · 26 Oct 2014

I have an Acer laptop model 7750G-6634, I5-2410m, 8gig ddr3, windows 7 home premium x64

After not running updates for over a year, because i was in Afghanistan, i ran windows 7 updates. After running the updates my laptop will blue screen randomly. I did a role back with no success. I reinstalled windows 7 back to factory and ran updates with the same issue. I ran PC check with no errors.

My BSOD has an error code of 0x0000050. I searched it and found a hot fix for windows 7. Ran the hot fix will no success. My laptop still blue screens randomly.

I have uploaded my zip file from the BSOD.

Any and all help will be appreciated.

Thanks

koolkat77 · 27 Oct 2014

Welcome to the forum.

Seems like the BSOD were caused by Intel Graphics Driver.
https://downloadcenter.intel.com/

Update it to the latest version and see if the BSOD problems persist.

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\DCOTUGNO-PC-Sun_10_26_2014_225042_29\102614-12090-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02c65000 PsLoadedModuleList = 0xfffff800`02ea8890
Debug session time: Mon Oct 27 08:37:27.501 2014 (UTC + 6:00)
System Uptime: 0 days 0:06:28.360
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff88165bbb360, 0, fffff88009f6ba18, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15aa18 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff88165bbb360, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88009f6ba18, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f12100
GetUlongFromAddress: unable to read from fffff80002f121c0
 fffff88165bbb360 Nonpaged pool

FAULTING_IP: 
igdpmd64+15aa18
fffff880`09f6ba18 8b0408          mov     eax,dword ptr [rax+rcx]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800409c9e0 -- (.trap 0xfffff8800409c9e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800a99ab60 rbx=0000000000000000 rcx=000000015b220800
rdx=fffffa800b85da00 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88009f6ba18 rsp=fffff8800409cb70 rbp=fffffa800ad96940
 r8=0000000000000001  r9=fffff8800409cbd0 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
igdpmd64+0x15aa18:
fffff880`09f6ba18 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`65bbb360=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d575b3 to fffff80002cdabc0

STACK_TEXT:  
fffff880`0409c878 fffff800`02d575b3 : 00000000`00000050 fffff881`65bbb360 00000000`00000000 fffff880`0409c9e0 : nt!KeBugCheckEx
fffff880`0409c880 fffff800`02cd8cee : 00000000`00000000 fffff881`65bbb360 fffff880`00bf0300 fffff880`0409cf70 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0409c9e0 fffff880`09f6ba18 : fffffa80`09a42000 fffffa80`0b85da00 fffffa80`09a42000 fffffa80`0b85da00 : nt!KiPageFault+0x16e
fffff880`0409cb70 fffffa80`09a42000 : fffffa80`0b85da00 fffffa80`09a42000 fffffa80`0b85da00 fffffa80`09a42000 : igdpmd64+0x15aa18
fffff880`0409cb78 fffffa80`0b85da00 : fffffa80`09a42000 fffffa80`0b85da00 fffffa80`09a42000 fffff880`0ad91040 : 0xfffffa80`09a42000
fffff880`0409cb80 fffffa80`09a42000 : fffffa80`0b85da00 fffffa80`09a42000 fffff880`0ad91040 fffffa80`0a7d5298 : 0xfffffa80`0b85da00
fffff880`0409cb88 fffffa80`0b85da00 : fffffa80`09a42000 fffff880`0ad91040 fffffa80`0a7d5298 fffff880`00000000 : 0xfffffa80`09a42000
fffff880`0409cb90 fffffa80`09a42000 : fffff880`0ad91040 fffffa80`0a7d5298 fffff880`00000000 fffffa80`0ad94ff8 : 0xfffffa80`0b85da00
fffff880`0409cb98 fffff880`0ad91040 : fffffa80`0a7d5298 fffff880`00000000 fffffa80`0ad94ff8 fffff880`09f6be4c : 0xfffffa80`09a42000
fffff880`0409cba0 fffffa80`0a7d5298 : fffff880`00000000 fffffa80`0ad94ff8 fffff880`09f6be4c fffffa80`0ad94fe8 : 0xfffff880`0ad91040
fffff880`0409cba8 fffff880`00000000 : fffffa80`0ad94ff8 fffff880`09f6be4c fffffa80`0ad94fe8 fffffa80`0b85da00 : 0xfffffa80`0a7d5298
fffff880`0409cbb0 fffffa80`0ad94ff8 : fffff880`09f6be4c fffffa80`0ad94fe8 fffffa80`0b85da00 fffffa80`00000001 : 0xfffff880`00000000
fffff880`0409cbb8 fffff880`09f6be4c : fffffa80`0ad94fe8 fffffa80`0b85da00 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`0ad94ff8
fffff880`0409cbc0 fffffa80`0ad94fe8 : fffffa80`0b85da00 fffffa80`00000001 fffff880`00000001 fffffa80`0b85da00 : igdpmd64+0x15ae4c
fffff880`0409cbc8 fffffa80`0b85da00 : fffffa80`00000001 fffff880`00000001 fffffa80`0b85da00 fffff880`0409ccc8 : 0xfffffa80`0ad94fe8
fffff880`0409cbd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0b85da00 fffff880`0409ccc8 fffffa80`0ad951a8 : 0xfffffa80`0b85da00
fffff880`0409cbd8 fffff880`00000001 : fffffa80`0b85da00 fffff880`0409ccc8 fffffa80`0ad951a8 fffffa80`0ad95608 : 0xfffffa80`00000001
fffff880`0409cbe0 fffffa80`0b85da00 : fffff880`0409ccc8 fffffa80`0ad951a8 fffffa80`0ad95608 fffffa80`00000001 : 0xfffff880`00000001
fffff880`0409cbe8 fffff880`0409ccc8 : fffffa80`0ad951a8 fffffa80`0ad95608 fffffa80`00000001 fffffa80`09a42000 : 0xfffffa80`0b85da00
fffff880`0409cbf0 fffffa80`0ad951a8 : fffffa80`0ad95608 fffffa80`00000001 fffffa80`09a42000 fffffa80`00000000 : 0xfffff880`0409ccc8
fffff880`0409cbf8 fffffa80`0ad95608 : fffffa80`00000001 fffffa80`09a42000 fffffa80`00000000 fffffa80`0b85da00 : 0xfffffa80`0ad951a8
fffff880`0409cc00 fffffa80`00000001 : fffffa80`09a42000 fffffa80`00000000 fffffa80`0b85da00 00000000`00000001 : 0xfffffa80`0ad95608
fffff880`0409cc08 fffffa80`09a42000 : fffffa80`00000000 fffffa80`0b85da00 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
fffff880`0409cc10 fffffa80`00000000 : fffffa80`0b85da00 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`09a42000
fffff880`0409cc18 fffffa80`0b85da00 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`0409cc20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0b85da00
fffff880`0409cc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdpmd64+15aa18
fffff880`09f6ba18 8b0408          mov     eax,dword ptr [rax+rcx]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdpmd64+15aa18

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8d3eb7

FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+15aa18

BUCKET_ID:  X64_0x50_igdpmd64+15aa18

Followup: MachineOwner
---------

3: kd> lmvm igdpmd64
start             end                 module name
fffff880`09e11000 fffff880`0a9c2bc0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        Sat Mar 26 07:17:43 2011 (4D8D3EB7)
    CheckSum:         00BBA692
    ImageSize:        00BB1BC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4