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30 Oct 2014 | #1 |
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Uninstalling Internet Explorer 11 as it's causing BSOD
Heya,
I'll try to be as detailed as I can but if I miss anything important just let me know. I'm running Windows 7 Home Premium x64 on a HP DV7-6108TX specs are;
The problem I'm encountering is blue screens caused by what seems to be some kind of incompatibility between IE and the intel graphics driver. I'm getting PAGE_FAULT_IN_NONPAGED_AREA blue screens, faulting module is igdpmd64.sys. At first I assumed it was RAM, so I tested some new RAM with the same specs and some old 4GB 1600MHz RAM that I know was working fine and ran into the same problem. I also tried reinstalling both the base graphics driver and Radeon graphics driver from scratch to eliminate that as a possiblity. With some reading it seems the DV line has a problem with a windows update that was causing this issue that is related to IE10. This particular update isn't installed so it led me to test IE11 as the cause. I stress tested the computer with multiple IE windows open and the BSOD would occur generally within 3 hours (tested 5 times), sometimes quickly sometimes toward the end of the period. Next I tried running the same stress test with multiple Chrome windows, the laptop ran fine for 18 hours straight, upon opening IE it crashed almost instantly. I want to try reverting IE to IE9 just to avoid programs that use IE as a background process (such as Skype) from causing the BSOD. I've tried all the typical things for uninstalling IE such as:
The current version of IE I'm running is KB2929437 which I believe is the most up to date. Any ideas on other ways I can revert IE back? |
My System Specs![]() |
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31 Oct 2014 | #2 |
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Hi and welcome to SevenForums,
Please read this carefully and upload the required information, Blue Screen of Death (BSOD) Posting Instructions Also post which security suites you use and any third party cleaners have been used and installed/ prior security suites... Cheers. |
My System Specs![]() |
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