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Windows 7: Bluetooth- Blue Screen of Death

31 Oct 2014   #1

Windows 7 Home BAsic x64
Bluetooth- Blue Screen of Death

hi ,
I have been using Dell Insipiron N5110 for 3 Years, recently i noticed that whenever i try to use Bluetooth for transferring Data , my Laptop freezes for a moment &shows the Blue Screen Of Death and restarts.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000002
BCP2: 0000000000000002
BCP3: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

So i checked the Device Manager and noticed the "Bluetooth Peripheral Device" with the yellow exclamation mark and the driver not found.

I need help to resolve the problem, i tried installing Bluetooth drivers from the originally provided Dell Drivers CD and i am confused on which driver to download from the official Dell driver Download Support Center.

My System SpecsSystem Spec
02 Nov 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi GauthamThor.

The incomplete zip that you uploaded does not match with your post and descriptions. But it indicates to bluetooth failure as well.
BugCheck 1000007E, {ffffffffc0000005, fffff88007a62d9a, fffff8800778a5b8, fffff88007789e10}

Probably caused by : bthport.sys ( bthport!Fn_EVENT_SimplePairingComplete+f6 )

Followup: MachineOwner
More data and information is needed there. Click on the button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

Also upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
02 Nov 2014   #3

Windows 7 Home BAsic x64

Hi Arc,
Thanks for the reply,
I did the Dm log collector again today, as per advised i have uploaded Both zips files you requested.
My System SpecsSystem Spec

02 Nov 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

The DM Log collector is still incomplete.

There are two options in the the Blue Screen of Death (BSOD) Posting Instructions. Follow the second option, if that can grab all the necessary files.
My System SpecsSystem Spec

 Bluetooth- Blue Screen of Death

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