BSOD during bootup and regular PC use (varied circumstances)

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  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    BSOD during bootup and regular PC use (varied circumstances)


    Following multiple BSOD issues on the Dell machine, I reinstalled Windows 7 Ultimate thinking it may fix the issue, but it came back immediately. Have only one dump log (attached).

    I've swapped the power supply to a better 650w that I had laying around, but that didn't help either.

    Help?

    Thanks,
    Burt
      My Computer


  2. Posts : 1,436
    Windows 8.1 Pro x64
       #2

    Hello,

    Please follow the Blue Screen of Death (BSOD) Posting Instructions so we can get all the files needed to assist you.

    -Justin
      My Computer


  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Realized I read the instructions wrong, added the sf_diag file.
      My Computer


  4. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Don't mean to be a bother, is someone able to help?

    Do I need to submit any other logs or anything?

    Thanks!
      My Computer


  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    More crash reports


    Hi,

    PC is still crashing. I've since tried putting in a stick of ram that I know and trust, and it crashed again. Here is the updated report from the SF diagnostic tool. I'd appreciate if anyone could help!

    Thanks,
    Burt
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Hi burt.

    Sorry for the time you have been waiting. Somehow your post got off the to do list.

    I have went back to the ranch and left a little reminder you still need help.
    I'm not a BSOD expert so I will leave it to them.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Hi burt.

    It is either the graphics card or the PCIe port to which the graphics card is associated is causing the issue.

    Unfortunately you have only one PCIex16 port there on your motherboard.

    IMHO stress testing the card will not give us very clear result in this case. Do you have access to another computer? If so, apply the graphics card there and see how it goes.

    Let us know the result.
    ________________________________________________
    Code:
    ===============================================================================
    Common Platform Error Record @ fffffa8004ab38d8
    -------------------------------------------------------------------------------
    Record Id     : 01d0011da7f5a8d0
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 11/15/2014 21:52:59 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004ab3958
    Section       @ fffffa8004ab39e8
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x4010/0x0507
    Device Id     :
      VenId:DevId : 8086:340e ==> Your PCIex16 port
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x07
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa8004ab3a1c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ fffffa8004ab3a58
      Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    
    ===============================================================================
    Code:
    I/O Port 0x000003C0-0x000003DF    ATI Radeon HD 5670
    I/O Port 0x000003C0-0x000003DF    Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Thank you Arc for coming to help.
      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #9

    Well might as well go the whole hog and see if the GPU is getting the right power OP please try this

    Using HW Info

    You can test the volts on the PSU with HWInfo HWiNFO, HWiNFO32/64 -Download < download the right bit version andclose the right hand window select Sensors and scroll down to the power sectionwhere you will see what the volts are doing see my pic.

    The original right hand window shows themachine running and is handy for that but for looking at the components in some detail close it and use themain left hand side panel

    FOR OTHER COMPONENTS

    Open each + down into the componentitself and then click on it - in theright hand side will appear all sorts of details including brands speeds andother essential info that device. See pic for exampl

    An alternative is this https://www.sevenforums.com/tutorials/301799-psu-test-dc-output-voltage.html but please use a digital meter and NOT an analogue one becauseit will inject typically 9v into a circuit for testing and that would bedisastrous in a 5v or 3.3v rail (socket / lead/plug)
    In my pic it shows my Asus board and the Nuvoton is the power section so look for one with Vbatt in it
      My Computer


  10. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Thanks guys! I do have another PC accessible, will plug the graphics card in there.

    Should I stress test the other PC with the graphics card in it (if so, what utility should I use?)

    Will report back.
      My Computer


 
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