BSOD while viewing twitch.tv streams

Page 1 of 3 123 LastLast

  1. Posts : 12
    Windows 7 Home Premium 64-bit
       #1

    BSOD while viewing twitch.tv streams


    I have consistently receiving a BSOD while viewing streams at twitch.tv. The timing is unpredictable, and it does not appear that I need to be doing anything else simultaneously to have a system lockup.

    The resulting archive from the DM Log Collector are attached. In addition I have run the System File Checker and receive the message regarding a corrupt file that was unable to fix. I have attached this log file as well since I don't know whether its relevant or included in the collected zip file.

    Final bit of information which may be totally unrelated. A Windows update from around 10/15/2014 has repeatedly tried and failed to update. This is:
    Security Update for Microsoft .NET Framework 3.5.1 (KB2972100)

    Thanks for any advice


    Seth

    Edit: Realized I could replace the incomplete system information archive with the proper file.
    Last edited by Sethlock; 04 Nov 2014 at 21:03. Reason: Updated system files
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.
      My Computer


  3. Posts : 12
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Hi koolkat77, thanks for the reply. I had not examined the zip file's contents before uploading. I had run the collector program to completion, but on my desktop I found a temporary folder which I could not access for some reason. I ran through the collector again and this time it cleared out the folder at the end and it looks like the zip archive contains more than just minidumps.
    Edit: The zip file attached to the original post has been updated to include the full DM Collector output.
    Last edited by Sethlock; 04 Nov 2014 at 21:04. Reason: Removing file to avoid redundancy
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\admin\Downloads\SETH-PC-Tue_11_04_2014__71907_58\110314-20763-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
    Machine Name:
    Kernel base = 0xfffff800`0301b000 PsLoadedModuleList = 0xfffff800`0325e890
    Debug session time: Tue Nov  4 06:14:46.836 2014 (UTC + 6:00)
    System Uptime: 2 days 22:46:38.585
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ..........................
    Loading User Symbols
    Loading unloaded module list
    ...................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff95ff00fb8d8, 8, fffff95ff00fb8d8, 5}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k+c7c03 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff95ff00fb8d8, memory referenced.
    Arg2: 0000000000000008, value 0 = read operation, 1 = write operation.
    Arg3: fffff95ff00fb8d8, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000005, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c8100
    GetUlongFromAddress: unable to read from fffff800032c81c0
     fffff95ff00fb8d8 
    
    FAULTING_IP: 
    +0
    fffff95f`f00fb8d8 ??              ???
    
    MM_INTERNAL_CODE:  5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800a7891c0 -- (.trap 0xfffff8800a7891c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000053041f26
    rdx=fffff8a01fe8e2a4 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff95ff00fb8d8 rsp=fffff8800a789358 rbp=00000000000000c0
     r8=000000000000000a  r9=0000000000000429 r10=0000000053041f26
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    fffff95f`f00fb8d8 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff8000310d5b3 to fffff80003090bc0
    
    FAILED_INSTRUCTION_ADDRESS: 
    +0
    fffff95f`f00fb8d8 ??              ???
    
    STACK_TEXT:  
    fffff880`0a789058 fffff800`0310d5b3 : 00000000`00000050 fffff95f`f00fb8d8 00000000`00000008 fffff880`0a7891c0 : nt!KeBugCheckEx
    fffff880`0a789060 fffff800`0308ecee : 00000000`00000008 fffff95f`f00fb8d8 ffffffff`c3040f00 fffff8a0`01293500 : nt! ?? ::FNODOBFM::`string'+0x43801
    fffff880`0a7891c0 fffff95f`f00fb8d8 : fffff960`00167c03 00000000`53041f26 fffff960`00380e90 fffff880`0a7897f0 : nt!KiPageFault+0x16e
    fffff880`0a789358 fffff960`00167c03 : 00000000`53041f26 fffff960`00380e90 fffff880`0a7897f0 00000000`00000000 : 0xfffff95f`f00fb8d8
    fffff880`0a789360 00000000`53041f26 : fffff960`00380e90 fffff880`0a7897f0 00000000`00000000 00000000`000000c0 : win32k+0xc7c03
    fffff880`0a789368 fffff960`00380e90 : fffff880`0a7897f0 00000000`00000000 00000000`000000c0 fffff880`02c8bc12 : 0x53041f26
    fffff880`0a789370 fffff880`0a7897f0 : 00000000`00000000 00000000`000000c0 fffff880`02c8bc12 fffff8a0`01293500 : win32k+0x2e0e90
    fffff880`0a789378 00000000`00000000 : 00000000`000000c0 fffff880`02c8bc12 fffff8a0`01293500 fffff880`0a7897f0 : 0xfffff880`0a7897f0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k+c7c03
    fffff960`00167c03 ??              ???
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  win32k+c7c03
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5428aeb2
    
    FAILURE_BUCKET_ID:  X64_0x50_BAD_IP_win32k+c7c03
    
    BUCKET_ID:  X64_0x50_BAD_IP_win32k+c7c03
    
    Followup: MachineOwner
    ---------
    Here it seems like the NVIDIA drivers are creating a problem.
    Code:
    3: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f032000 fffff880`0fd0e000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Oct 16 18:31:28 2014 (543FBAA0)
        CheckSum:         00C97F5B
        ImageSize:        00CDC000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Reinstall an older version of the drivers and see if that provides stability.

    Drivers - Download NVIDIA Drivers

    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to

    Perform a Clean boot:

    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:


    Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:

    Test your Hardware for Stability and Heat Problems with Prime95. Be sure to keep an eye on your temperatures when running these tests, especially the Large FFTs.

    Stress Test Video Card with Furmark

    Test your CPU Stability with IntelBurnTest.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The CBS.log shows the following summary for the SFC scan...
    Code:
     Line 10321: 2014-11-03 19:36:46, Info                  CSI    0000031e [SR] Repairing 2 components
     Line 10322: 2014-11-03 19:36:46, Info                  CSI    0000031f [SR] Beginning Verify and Repair transaction
     Line 10323: 2014-11-03 19:36:46, Info                  CSI    00000320 [SR] Cannot verify component files for 305895c659d1ec256802c823f05edcf3, Version = 11.2.9600.17107, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
     Line 10324: 2014-11-03 19:36:46, Info                  CSI    00000321 [SR] Cannot repair member file [l:20{10}]"System.dll" of System, Version = 6.1.7601.17966, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 10325: 2014-11-03 19:36:46, Info                  CSI    00000322 [SR] Cannot repair member file [l:20{10}]"System.dll" of System, Version = 6.1.7601.17966, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 10326: 2014-11-03 19:36:46, Info                  CSI    00000323 [SR] This component was referenced by [l:156{78}]"Package_2_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.2742599-22_neutral_GDR"
     Line 10327: 2014-11-03 19:36:46, Info                  CSI    00000324 [SR] Could not reproject corrupted file [ml:520{260},l:98{49}]"\??\C:\Windows\Microsoft.NET\Framework\v2.0.50727"\[l:20{10}]"System.dll"; source file in store is also corrupted
     Line 10332: 2014-11-03 19:36:46, Info                  CSI    00000326 [SR] Repair complete
    There could be more problems, as the manifests affected also define files that should be present.


    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it in your reply.
      My Computer


  6. Posts : 12
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Thanks to both of you for your advice. I have run the CheckSUR tool without any issue. It "installed" for about 10 minutes and then prompted for exit with a completion dialogue.
    I used the Display Driver Uninstall tool to remove my existing Nvidia driver in safemode and have now installed an older version (337.88) which was released before I experienced these recurrent BSODs. I will leave twitch.tv streaming for a short while this evening, but may not be able to leave it running for an hour or longer until tomorrow. Hopefully at that point I will return and mark this thread as solved.
    I've also installed Speccy and took a snapshot of idle temperatures. I will plan to run a Prime95 torture test in the next day or so as well.

    In regards to rolling back the display drivers, if this does fix the issue how long do I avoid updating for? Is there any sort of guideline I can follow or do I just take a risk if I update in the future, perhaps saving older drivers in case I experience issues?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Please post the CheckSUR log as requested
      My Computer


  8. Posts : 12
    Windows 7 Home Premium 64-bit
    Thread Starter
       #8

    Ah sorry I forgot that. The zipped logs are both attached.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    Apart from a couple of payload files, the CheckSUR also shows this...
    Code:
    Unavailable repair files:
     winsxs\manifests\amd64_305895c659d1ec256802c823f05edcf3_31bf3856ad364e35_11.2.9600.17107_none_a04fc4acb2745cf9.manifest
    I'll post a fix protocol for this and the other errors later.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    There is no point of using 337.88. Thats the worst release by nvidia. At worst he can try 340.52.
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:17.
Find Us