BSOD APC_INDEX_MISMATCH for Windows 7 Ultimate x64

rusl07cl08 · 05 Nov 2014

Hi guys,

Lately, I've been getting Page_Fault_In_Non-paged_Area and APC_Index_Mismatch BSODs. I have no idea what to do regarding these.

I used DM Log Collector and uploaded its file.

Thanks for any help.

Arc · 06 Nov 2014

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Add it with your reply post. All the resulting files should be there.

rusl07cl08 · 07 Nov 2014

Arc said:

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

I think I already attached it, (the required information from my system) on my 1st post. Did I get it correctly?

Btw, what do you mean by this:

Arc said:

Add it with your reply post. All the resulting files should be there.

Thanks!

Arc · 07 Nov 2014

Asking for a post following the Blue Screen of Death (BSOD) Posting Instructions, again.

rusl07cl08 said:

Btw, what do you mean by this:

Arc said:

Add it with your reply post. All the resulting files should be there.

Thanks!

I mean, what you posted is incomplete. There must be more data which are deducted from the zip.

rusl07cl08 · 08 Nov 2014

Okay. I used the SF Diagnostic Tool to grab all needed info...and I attached it here. Is that what we need?
Sorry and thanks for your patience.

Arc · 08 Nov 2014

It is just the first glance, not even the normal check.

You are running windows 7 ultimate 64 bit with 3 GB RAM only. That is not a good idea at all. Moreover, among these 3 GBs, 2 GB are Micron and 1 GB is Hynix. Plus, windows does not have Service Pack 1 installed.

To run windows 7 ultimate 64 bit with bare minimum performance, you need at least 4 GBs of RAM. And the RAM should come from the same kit. Not a mix of various different RAMs.

Keep either category of RAM. And, with 2 GB you can run windows 7 home basic 32 BIT successfully.

Whatever, Service Pack is to be installed after that.

Otherwise there is all possibilities of BSODs with the existing situation.

Layback Bear · 08 Nov 2014

I have not found where Toshiba install Windows 7/64 Ultimate on hardware shown in specs.

Did you install Ultimate and where did you get it from?
What operating system came with the laptop.
Is their a Microsoft sticker on the laptop indicating the operating system?

rusl07cl08 · 09 Nov 2014

Layback Bear said:

I have not found where Toshiba install Windows 7/64 Ultimate on hardware shown in specs.

Did you install Ultimate and where did you get it from?
What operating system came with the laptop.
Is their a Microsoft sticker on the laptop indicating the operating system?

Yeah I installed it from a friend. The original OS is Win XP. There's no sticker indicating the OS

rusl07cl08 · 09 Nov 2014

Arc said:

It is just the first glance, not even the normal check.

You are running windows 7 ultimate 64 bit with 3 GB RAM only. That is not a good idea at all. Moreover, among these 3 GBs, 2 GB are Micron and 1 GB is Hynix. Plus, windows does not have Service Pack 1 installed.

To run windows 7 ultimate 64 bit with bare minimum performance, you need at least 4 GBs of RAM. And the RAM should come from the same kit. Not a mix of various different RAMs.

Keep either category of RAM. And, with 2 GB you can run windows 7 home basic 32 BIT successfully.

Whatever, Service Pack is to be installed after that.

Otherwise there is all possibilities of BSODs with the existing situation.

Thanks for letting me know. Can I plan to buy 2 or 3GB Micron?

Layback Bear · 09 Nov 2014

How did you activate you Windows 7.
Did your friend also give you a COA key?