BSOD for no known reason, happening every few days....

jaak · 15 Dec 2014

Here is the error I get:
I have attached the files copied from the self diagnostic tool.
I could use some help. I am not super computer savvy - I would appreciate any help you could give me.
Julie

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 000000007714132A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88007584B60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Golden · 16 Dec 2014

Code:

fffff880`07584828  00000000`00000000
fffff880`07584830  fffffa80`123438d0
fffff880`07584838  fffff880`01092d0aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xcd0a
fffff880`07584840  00000000`00000000
fffff880`07584848  fffffa80`0b889670
fffff880`07584850  fffff880`07584b60

Uninstall the Bitdefender Firewall - when you do that, Windows will offer to turn on the Windows Firewall. Accept that offer.

jaak · 16 Dec 2014

HI,
thanks for the response but i need more information. why do you want bit defender off? is that what is causing the issue? and how can you tell?

Golden · 16 Dec 2014

Yes, Bitdefender is the reason. I can tell because I can see it in the BSOD dmp file.